Customer Support Update: Get Help Without an Alt Account!

Posted over 1 year ago by Saturi

Pinned Topic

Saturi Admin

We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!

22 Votes

238 Comments

Di77erent posted 12 months ago

I have been trying to get my account off hold for the past 2 weeks now no response besides the original automated email that is originally sent say wait 3-7 business days. Can't reach out to a human by phone because phone number is disconnected it's an inconvenience for everyone. You can place a hold on account but can't hear back from anyone within a certain timeframe. I can't speak to anyone without being a vip member which is ridiculous but I can't buy vip because account is on hold so i'm stuck with submitting a ticket a waiting possibly up to a month to hear something back.

5 Votes

Sewicide posted 12 months ago

i have been trying to get my account off hold for the last two days i’ve been in multiple emails with no response. i can’t buy anything in the shop, can’t buy credits or vip, and can’t even gain access to ap status. I’m really annoyed because this is a ten year account and although birthday information is probably different (because i did not like sharing that info) i can be age verified with an ID. Truly frustrated that because i was inactive i have a hold placed on the account.

3 Votes

Guest posted 12 months ago

Guest Del425925
I am trying to restore a hacked imvu account that had username email and password changed. Not sure how soon my ticket will be viewed.

2 Votes

Guest posted 12 months ago

Can someone please look at my ticket to be able to restore my account

0 Votes

Darkwitcher posted 12 months ago

an account xIcemanx was hacked tonight what can I do

0 Votes

Guest posted 12 months ago

I have submitted a ticket about help to get back into a account that was hacked with a changed username and email. I am hoping I can get my hacked account back.

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0 Votes

Palatable posted 12 months ago

I've submitted 10 tickets and no response for a month!!!!!! this is sad. yall are ripping people of.

0 Votes

Elly402 posted 12 months ago

no one response to my tiket since i've created lol

0 Votes

Guest posted 12 months ago

Plz response n, it's more then ,5 days

0 Votes

Guest posted 12 months ago

This app has become trash lmaooooo. Yall just banning anyone and claiming they're a bot. Run me my acc @shefendi

0 Votes

Guest posted 12 months ago

HORRIBLE service. i have submitted an overload of tickets and no response. MY ACCOUNT IS STILL ON HOLD. WHY WOULD I WANT THIS APP IF NO CUSTOMER SERVICE IS AVAILABLE FOR THIS STUFF. HORRIBLE.

5 Votes

Guest posted about 1 year ago

Preciso desvincular minha conta do face e víncula pelo Gmail

0 Votes

Guest posted about 1 year ago

They don't even answer, I've tried everything and it's been over a week and you have my money and my time.

6 Votes

Slowflow posted about 1 year ago

why is no surport workers doing there jobs its been over 3 days my tickets

6 Votes

Guest posted about 1 year ago

How do I get an account back that was disabled