Customer Support Update: Get Help Without an Alt Account! : Community Center

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Guest posted about 1 year ago

Nn consigo entrar no jogo pq nn é compatível com meu celular, queria que fosse compatível de novo, pq ja joguei e gostei muito

0 Votes

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YutakaSuzuki posted about 1 year ago

We hope this update makes support more accessible for everyone!

Deleting The Phone Support & Shutting It Down??

Clearly, You Don't Want Our Support, ~_~

2 Votes

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Guest posted about 1 year ago

Postei um ticket e até agora não responderam e nem resolveram minha questão

1 Votes

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Isabonneville posted about 1 year ago

Hello, could you please pass this product on to me?

71260158

1 Votes

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Isabonneville posted about 1 year ago

Hello, could you please pass this product on to me?

71260158

0 Votes

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Isabonneville posted about 1 year ago

Hello, could you please pass this product on to me?

71260158

0 Votes

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Guest posted about 1 year ago

Hello, good evening, my name is JAMFERA19. In the game, I deactivated my account on May 1st at 10:40 pm (6 days ago), but I sent a message to cancel the deletion and reactivate it. However, until now I have not received a response. I even created another account to contact them through the panel, but I have not received a response either.

1 Votes

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Sataniel posted about 1 year ago

Нужна помощь с верификацией,провалила верефикацию так как проходила её впервые и не сразу поняла что от меня хотят. В результате теперь только через поддержку. Создала тикет в поддержку ещё 6 дней назад. Очень хотелось бы верефицировать аккаунт.

0 Votes

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Guest posted about 1 year ago

Hello,

It has now been almost a month since my IMVU account was hacked. I submitted a support ticket right away, but I keep being asked for the email address I used when I created the account.

Unfortunately, at that time, I used a temporary and fictitious email address because I didn’t think I would end up liking the game so much. Over time, I grew to really enjoy IMVU and invested a lot of time and money into my account, which I now want to recover.

I have already submitted a copy of my ID to prove that I am the rightful owner of the account, but I still haven’t received any solution. I am willing to provide any other necessary information to help verify my identity.

Please, I sincerely ask for your help. This account means a lot to me, and I trust in your understanding.

Best regards,

’

1 Votes

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Guest posted about 1 year ago

Hello,

It has now been almost a month since my IMVU account was hacked. I submitted a support ticket right away, but I keep being asked for the email address I used when I created the account.

Unfortunately, at that time, I used a temporary and fictitious email address because I didn’t think I would end up liking the game so much. Over time, I grew to really enjoy IMVU and invested a lot of time and money into my account, which I now want to recover.

I have already submitted a copy of my ID to prove that I am the rightful owner of the account, but I still haven’t received any solution. I am willing to provide any other necessary information to help verify my identity.

Please, I sincerely ask for your help. This account means a lot to me, and I trust in your understanding.

Best regards,

’

0 Votes

G

Guest posted about 1 year ago

Hello,

It has now been almost a month since my IMVU account was hacked. I submitted a support ticket right away, but I keep being asked for the email address I used when I created the account.

Unfortunately, at that time, I used a temporary and fictitious email address because I didn’t think I would end up liking the game so much. Over time, I grew to really enjoy IMVU and invested a lot of time and money into my account, which I now want to recover.

I have already submitted a copy of my ID to prove that I am the rightful owner of the account, but I still haven’t received any solution. I am willing to provide any other necessary information to help verify my identity.

Please, I sincerely ask for your help. This account means a lot to me, and I trust in your understanding.

Best regards,

’

0 Votes

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Guest posted about 1 year ago

Is anyone else getting text from an account called SaveInfo? They are saying they are staff and keep asking for me to add $500 to my account.

0 Votes

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PhoenixFire2 posted about 1 year ago

Why was my account placed on hold

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Alicekitsune30 posted over 1 year ago

Minha conta está desativada

0 Votes

Lucas posted over 1 year ago

Hi everyone! Thanks for the comments. Tickets may take 1-5 days to receive a response from customer support agents. It's important to avoid adding comments as this may reset the queue time for your case. Additionally, these articles may be helpful:

How to create and respond to a ticket: http://im.vu/help769

How to create a Ticket on Mobile: http://im.vu/help769

Have fun on IMVU!

0 Votes