Customer Support Update: Get Help Without an Alt Account!
Posted
over 1 year ago
by Saturi
Pinned Topic
S
SaturiAdmin
We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!
22 Votes
238 Comments
Sorted by
G
Guestposted
about 1 year ago
How do I get an account back that was disabled
1 Votes
G
Guestposted
about 1 year ago
Hello IMVU Support,
My account was recently suspended due to a violation involving an accessory I wore publicly. I understand now that it may have looked inappropriate, but I did not intend to break the rules or cause any offense.
The item in question was meant as a joke and I did not realize it could be considered a violation. I also noticed that some of my purchased items like the “Him Avatar” and poses (such as the {Lc} PosePack) have been removed or are no longer accessible.
I kindly ask if you could review my case and restore any removed items, as I purchased them with credits and would like to continue using IMVU in accordance with the rules.
I understand the community guidelines now and will make sure not to repeat this mistake.
Thank you for your time and support.
1 Votes
G
Guestposted
about 1 year ago
Age deshabilitada, esta pagada
0 Votes
G
Guestposted
about 1 year ago
bro
0 Votes
G
Guestposted
about 1 year ago
bro
0 Votes
G
Guestposted
about 1 year ago
solicito que mi age sea verificado correctamente ya que está deshabilitado. Gracias por su atención
0 Votes
M
MrsJazzyxKICxHARTposted
about 1 year ago
it doesn't matter if you have account or not you still WILL NOT GET ANY HELP FROM IMVU STAFF! THEY LIE ABOUT GETTING help by chatting with an agent from Tuesday to Saturday, 9 AM to 6 PM Pacific Time I HAVE TRY AND NOTHING!!!! BUT IMVU IS LOOKING FOR US TO PAY THIER WAGES THROUGH OUR MEMEBERSHIP!
7 Votes
G
Guestposted
about 1 year ago
Estou esperando já tem 10 dias mandei as informações que me pediu,para desativar a minha conta permanente e nada ainda,sem respostas.mandei foi semana passada e nada ainda,e tenho quase um mês esperando reativarem a minha conta.
0 Votes
H
Haytaposted
about 1 year ago
16 gün geçti ve hala biletlerime bakılmadı!
#570536
0 Votes
G
Guestposted
about 1 year ago
He enviado 3 ticket para eliminar la retención de mi cuenta, envié todos mis datos que aun no entiendo porq me tienen retenida la cuenta y no tengo respuesta, desde el 1 de julio he enviado ticket y no responden
0 Votes
l
lMPlposted
about 1 year ago
Too long time waiting even they asked already all ma details but need to wait a week bfr they reply
4 Votes
F
Fajiraposted
about 1 year ago
I contacted the support service with a ticket to remove the hold on the account, but the support service has not responded to my ticket for three weeks.please help
3 Votes
F
Fajiraposted
about 1 year ago
I sent several tickets to the support service, but there is no answer to any of them. The first one was sent on 06/13/2025
3 Votes
G
Guestposted
about 1 year ago
Your customer service has become much worse than before
5 Votes
X
XxKirito2028xXposted
about 1 year ago
Hola Tengo un problema con mi cuenta cuando le pongo un baile no se cambia en la parte de abajo se queda igual no me deja usarlo he tratado de reiniciarlo y sale igual elimina el juego y lo baje sale igual no me deja usar nada le pongo un baile le pongo para sentarme y no me aparece la parte superior solo me sale en el inventario pero no me sale afuera
We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!
22 Votes
238 Comments
Guest posted about 1 year ago
How do I get an account back that was disabled
1 Votes
Guest posted about 1 year ago
Hello IMVU Support,
My account was recently suspended due to a violation involving an accessory I wore publicly. I understand now that it may have looked inappropriate, but I did not intend to break the rules or cause any offense.
The item in question was meant as a joke and I did not realize it could be considered a violation. I also noticed that some of my purchased items like the “Him Avatar” and poses (such as the {Lc} PosePack) have been removed or are no longer accessible.
I kindly ask if you could review my case and restore any removed items, as I purchased them with credits and would like to continue using IMVU in accordance with the rules.
I understand the community guidelines now and will make sure not to repeat this mistake.
Thank you for your time and support.
1 Votes
Guest posted about 1 year ago
Age deshabilitada, esta pagada
0 Votes
Guest posted about 1 year ago
bro
0 Votes
Guest posted about 1 year ago
bro
0 Votes
Guest posted about 1 year ago
solicito que mi age sea verificado correctamente ya que está deshabilitado. Gracias por su atención
0 Votes
MrsJazzyxKICxHART posted about 1 year ago
it doesn't matter if you have account or not you still WILL NOT GET ANY HELP FROM IMVU STAFF! THEY LIE ABOUT GETTING help by chatting with an agent from Tuesday to Saturday, 9 AM to 6 PM Pacific Time I HAVE TRY AND NOTHING!!!! BUT IMVU IS LOOKING FOR US TO PAY THIER WAGES THROUGH OUR MEMEBERSHIP!
7 Votes
Guest posted about 1 year ago
Estou esperando já tem 10 dias mandei as informações que me pediu,para desativar a minha conta permanente e nada ainda,sem respostas.mandei foi semana passada e nada ainda,e tenho quase um mês esperando reativarem a minha conta.
0 Votes
Hayta posted about 1 year ago
16 gün geçti ve hala biletlerime bakılmadı!
#570536
0 Votes
Guest posted about 1 year ago
He enviado 3 ticket para eliminar la retención de mi cuenta, envié todos mis datos que aun no entiendo porq me tienen retenida la cuenta y no tengo respuesta, desde el 1 de julio he enviado ticket y no responden
0 Votes
lMPl posted about 1 year ago
Too long time waiting even they asked already all ma details but need to wait a week bfr they reply
4 Votes
Fajira posted about 1 year ago
I contacted the support service with a ticket to remove the hold on the account, but the support service has not responded to my ticket for three weeks.please help
3 Votes
Fajira posted about 1 year ago
I sent several tickets to the support service, but there is no answer to any of them. The first one was sent on 06/13/2025
3 Votes
Guest posted about 1 year ago
Your customer service has become much worse than before
5 Votes
XxKirito2028xX posted about 1 year ago
Hola Tengo un problema con mi cuenta cuando le pongo un baile no se cambia en la parte de abajo se queda igual no me deja usarlo he tratado de reiniciarlo y sale igual elimina el juego y lo baje sale igual no me deja usar nada le pongo un baile le pongo para sentarme y no me aparece la parte superior solo me sale en el inventario pero no me sale afuera
0 Votes
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