Important Update About Music in IMVU Classic

To IMVU,

It feels like IMVU is sitting back and laughing while its longtime users are left frustrated. Many of us have spent years supporting this platform, investing our time, money, and creativity to help build the community. Now it feels like our concerns are being ignored.

Over the years, it seems that records and features we relied on have disappeared, making it difficult to prove what we purchased or what has changed. If IMVU were to review accounts that go back 17 years, I believe they would see just how many times loyal users have experienced losses or changes. I also remember a time when only part of what was lost was returned to us in credits, which did not fully make up for it.

What hurts the most is that you removed features that made our rooms feel alive. Taking away our music didn't just remove a feature—it took away part of the experience we paid for and enjoyed. Many of us spent real money to create spaces that reflected who we are, and those spaces are no longer what we originally purchased.

I have one question, even though I don't expect an answer: Does it ever bother anyone at IMVU that the money you earn comes from people who worked hard for it? We worked hard to earn that money, and we chose to spend it supporting your company because we believed in the platform. We helped IMVU grow into what it is today.

Imagine if your paycheck suddenly lost something you depended on after you had already earned it. Wouldn't you be upset? That's how many of us feel. We aren't just complaining about a feature—we're asking for respect, accountability, and recognition for the loyalty we've shown over the years.

Longtime users deserve to be heard, not ignored.

This version expresses your disappointment without personal attacks, which gives it a better chance of being taken seriously by IMVU or other readers.

I Hope This Goes Well For Pamela, Good Luck With Your Case...

I Won't Be Doing One Myself, But Hopefully If You Get
Your Case To Be Won Here, That It Trickles Down For All
Users Who Want Your Case To Be Successful, =D


Good Luck To You, & Also I Would Act As In Support Of Your Case, Too... =D

yes

Up.  

I have an entertainment lawyer looking into this right now as we speak....There is definitely a case here...IMVU needs to be held accountable...The amount of money they owe to their members for doing this to us is staggering....It will probably put them out of business if they lose it...but they deserve that at this point for whatr they did to all of us..Its outright theft..and they knew what was happening well in advance...they are lying...and then trying to act like the poor innocent victims sideswiped by their music provider VerveLife. Spare us the BS story IMVU...  It was reported on the internet and we all knew 2 years ago Verve Life would be eventually leaving, yet IMVU put NO plan in place except to continue to take all of our money for songs IMVU KNEW WE WERE EVENTUALLY GOING TO LOSE..Its like selling a customer a car thats a lemon and the seller knows its going to eventually break down and not work, yet they sell it to you anyways...Theres laws against doing that...Laws that protect the consumer and hold the company accountable and thats what we are going to do...They stole our music and like everyone says, they are trying to ride this out and stall and delay as long as possible so we all eventually fade , give up and go away..so they can go on giving us this lousy product and keep charging for it.They dont care one bit about us so why should we about them anymore? I havent spent a dime on this site anymore and never will..Im done...I am not getting spit in my face and then paying them to spit on me more...

whyyyy

@Ericfr

You write:
As I'm sure IMVU is working its best to responsively find ways to offer us a way to recover access to nowoday's huge catalogs of musics, we all need to understand that we didn't buy musics and songs but accesses to those songs.

Yes, that's correct - at least the last part of this sentence. But I don't agree with the first part.
No, I'm pretty sure that IMVU is NOT working on a solution to this. IMVU is simply ignoring and trying to ride out this issue. As I wrote before in this thread: Its not the first time that they have lost the rights for playing these songs from a certain provider. It happened before and the thing is:

They’ve actually known for the past two years that they would lose the rights, yet they didn’t inform any of the users here. Quite the opposite: They happily continued to cash in on us, knowing full well that these rights are limited.

So... they lost their first class-action lawsuit around 2008. Did they learn their lesson? Oh no, absolutely not. This is simply mismanagement and fraud. That’s why I consider a current lawsuit to be entirely appropriate.

Just my 2 cents on this.

@NovaRainn:

copy/paste from an older posting of me (edited):

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You can still list your purchases in the music store if you're a creator. In this case you can use the credit balance event log:  https://de.imvu.com/catalog/developer_report.php?reporttype=balancelog

Export these logs as xml files (as they say max. 1.000 entries for 1 export - in my opinion its rather only 100 at one time) and import/open them in MS Excel to find all your purchases from the music store in the past.

Looks like this:

You may take screenshots too to prove your purchases. 

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IMPORTANT:
In my opinion you don't have to prove ALL of your song purchases. In my understanding IMVU will be responsible to return these details on request as soon as class action lawsuit was granted. So don't worry about that. A couple of purchases before autumn 2025 should be enough for your lawyer.

I quit using IMVU as soon as this took affect and they gave all of us power users the middle finger. Cancelled VIP, closed rooms, and have not bought any credits. I used to spend probably $200 a month on credits alone plus VIP. Only ever coming back around here and there to see if they are going to fix it. I can see they aren't, I'll delete my account eventually but if anyone on here is doing the class action thing and it has merit, message me. I'll sign it in a heartbeat. The mods and admins of IMVU stopped caring about the users like us that have kept them afloat for years. Damn shame, all this time and not even a nod at the problem or an attempt to fix it. I hope it shuts down entirely at this point.

IMVU isn't apparently going to listen to the people. Got these moderators supposed to be doing their job interacting with the community so they can take stuff back to the higher ups they don't care if the company folds up loses money or nothing. we want our credits plain and simple and stop the spam messages i've gotten 12 today its annoying you're not getting money from nobody in this chat including me. start listening and stop the stupid spam we get in trouble for spamming how about you hold Ur self-accountable to your own rules.

Okay here's my position No court is going to allow destroying evidence of proof of purchase  to escape liability. If they have to get  records  from  the 3rd party they will. This is a serious big case offense. Veri is not going to take the fall for what IMVU did us. IMVU is guilty 100% they knew the service was ending. They did nothing to  transfer or continue support for what we bought and they let us keep buying, basically stealing from us for months. There is no way our service was restored last summer without a written expiration date of service from the providing company.  IMVU did us wrong Period!

Hello my fellow IMVU’er… did anyone start a class action yet? I reached out to two lawyers who handles these types of cases here in Canada but the only thing is I don’t have proof that I purchased music from imvu, so I’m not sure if I would even qualify to be apart of a class action lawsuit yet. Since imvu refuse to give me the music history I had purchased. I think they definitely did us dirty and cleaned up their mess they created. Don’t get discouraged, I will update once I hear back from a lawyer. 

It's exceptionaly sad to discover today that I lost the thousands of songs I think I bought over my 20 years with IMVU. As I'm sure IMVU is working its best to responsively find ways to offer us a way to recover access to nowoday's huge catalogs of musics, we all need to understand that we didn't buy musics and songs but accesses to those songs. The source is dead as the provider of those musics went out of businesses. It's really sad. It happens every day in this capitalist world in particular when lots of people spend their time complaining for nothing. This being said, it would be a nice idea if IMVU could make a deal with Spotify for instance to offer us to have access to their catalog live in IMVU's rooms. Just saying... That would offer all of us to recover much more than what we bought already. wouldn't it ?

esterfigueiredo652@gmail.com

still no response. like i said they just ignore keep quit and wait till it bleads to death and no one posts in this topic no more and then they will delete the whole topic. I WANT MY MUSIC BACK I WANT MY SONGS BACK I WANT MY MIXES BACK I PAYED FOR ALL OF THEM. OR GIVE ME MY MONEY BACK AND I'LL TAKE MY BUSINES ELSEWERE. BUNCH OF @#$% RIPPING US OFF HERE.