Important Update About Music in IMVU Classic

Posted 7 months ago by Saturi

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Saturi Admin

We want to share an update regarding music services used in IMVU Classic rooms.


IMVU currently partners with Vervelife, a third party music licensing and distribution provider that supplies the music catalog used in IMVU Classic. Vervelife manages licensing with music rights holders and handles the vendor payments and legal compliance required to make this music available on the platform.


Vervelife has made the decision to discontinue support for the music services they provide. Because this service, including its licensing, infrastructure, and continued operation, is entirely owned and managed by Vervelife, this change is outside of IMVU’s control, and we do not have the ability to maintain or extend it.


We know music plays an important role in many IMVU rooms and experiences, and we understand this news may be disappointing. Our team is actively exploring alternative music solutions that could be compatible with IMVU Classic’s legacy technology.


In the meantime:
• Music purchases through the Vervelife system have already been disabled.
• Radio streaming remains supported on other platforms, including IMVU Web, Desktop, and Mobile.
 • Existing Flash radio streaming products are not expected to be affected.


We understand many of you have invested in music for your rooms, and we’re taking steps to support impacted users during this transition. We will be accommodating refunds for recent music streaming purchases where applicable. Eligible users will be contacted directly in the coming weeks with more information.


We will continue to share updates as we learn more about the timeline for this transition and evaluate possible solutions.


Thank you for your understanding and for continuing to make IMVU a place full of creativity, expression, and great music.

12 Votes


237 Comments

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PixelPandaJ posted 2 months ago

They took me money ohhhhh and thats fucked up ohhhh but they dont care ohhhhh just remember if a NYS resident the law is on your side for these shady ass companies
There is also New York GBL § 350, which prohibits false advertising. This could become relevant if IMVU represented music as a purchase, MP3, download, or other lasting product while failing to adequately disclose a material limitation on what was actually being purchased. New York's §350-e permits an injured consumer to seek actual damages or $500, whichever is greater, and potentially increased damages for a knowing/willful violation. Whether IMVU's particular sales screens meet that standard would depend on exactly what they said when you bought the songs.

2 Votes

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PamelaAnderson posted 2 months ago

@ASultryWoman...100% agree....Have you reached out to them yet?Theres also Krystle Delgado, Esq. from

Delgado Entertainment Law, PLLC

...shes a top music attorney who also has a podcast on YouTube and she also does a livestream every Wednesday there as well.This is what it says about the firm...

We expose shady companies, break down predatory contracts, review terms of service artists blindly agree to, and unpack real industry drama as it happens. From contracts, royalties, AI, distribution, branding, and direct to fan money to calling out bad actors by name, nothing is off limits. No fairy tales. No label worship. No waiting on streams to save you. If you are serious about ownership, leverage, and actually getting paid, this is where artists stop guessing and start moving smart.

2 Votes

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ASultryWoman posted 2 months ago

Finally found the law firm that sued Big Fish and won. The firm name is Edelson PC they are out of Seattle and the address is 350 N. La Salle Street 14th floor. One of the lawyers there is Brandet I think he was lead on the Big fish suit. It would certainly be worth our while to touch base just to see if interested representing the group.

5 Votes

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Ch3rryb34r posted 2 months ago

Honestly, i think this calls for a lawsuit. I put a lot of money into the music i bought they refuse to refund me a dime Lawsuit needs to be filed against them that is for sure.  If anyone knows, one, please let me know ill join in. This is ridiculous all the money they make they can't refund us our hard spent money back they basically stole money from us basically theft.  They need to refund everyone at this point just not after a specific time. I think that not even justified. I'm angry with them stealing after spending a lot of money here. . 

4 Votes

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KingJaylenATL posted 2 months ago

This is absolutely terrible! I have been here since 2012 and I often run clubs. Thus, I had tons of music, 

5 Votes

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PamelaAnderson posted 2 months ago

@RozOBabyIN..They spit in all of our faces and like the cowards they are, they did it sneaky and still havent responded to us here at all....They robbed us all...They knew this was coming for 2 years too because I reported it back then, now they plead ignorance and lie about it saying it caught them offguard..They owe me $5,000 for all the music I had....we are looking into lawsuits so I think thats why they went into hiding now.....The agents are being told not to speak about it....from higher up....What they did was theft....

4 Votes

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RozOBabyIN posted 2 months ago

I'm so mad and upset about what is going on here in IMVU. Like most of you I've been a VIP for 16 yrs without skipping a beat. I've spent extra money on Credit purchases $$$ ... I've been away this summer but when I returned all my Music Mixes were GONE and a new Radio streamer put in its place. I read the info imvu provided to load Radio and click play is not working to load any station. So now Im really mad. Others have tried to help with no avail. I feel like I've been ripped off by imvu and hate that after all these years I may give up VIP. You really dont get much for being VIP anyway... Lately I've been hanging out in YoWorld and telling friends to come to imvu but now after being treated like dirt > Ill never promote this place. My avatar name in YoWorld is 1 RozOBabyIN

3 Votes

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Bammcrime posted 2 months ago

.

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AlphaJVicious posted 2 months ago

Funny how they got these mods suppose to be active engage with the community yet there lazy dont say nothing. They represent a company lost so much resprect from people over coprorate greed. It got worse when the new investor got involved . We see things taken away shouldnt been when we fight there always in the right. The music thing they owe som many yet the put blame on someone else . This all point to IMVU and one day you will fold just when who knows because you are accountable to all your sales because money is involved . No go ahead flood our messages with stupid promotions you wont get another dime from me.  Do whats right an listen quit with all this mobile stuff because client built you what it is today an oh wait dont go throwin these arbitrary rules in my face they mean nothing to me when the constitution garantees freedom of speech.

3 Votes

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ASultryWoman posted 3 months ago

Ain't nobody scared of IMVU. Frankly that terms of service don't mean diddly squat when it comes to outright fraud and theft, Especially if Duress is involved.

3 Votes

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PamelaAnderson posted 3 months ago

This is absolutely comical now what this company is doing..because they know lawsuits are coming and they are trying to scare members from attempting that...Now when you sign onto IMVU NEXT ..the new thing IMVU is doing is they hit you with a giant popup in your face of  their Terms of Services policies, including the Music policies....nice try IMVU..it isnt going to hold up..Your theft is blatant and illegal...heres what you see now wner you sign onto IMVU Next.....and none of us asked to see this and dont need to be seeing this as the first thing that pops up on Next IMVU..You dont need to throw the Terms of Services in all of our faces trying to scare us and attempt to deter us because you know whats coming..its not going to change us one bit and its not going to work....so stop the nonsense..heres what we see now first thing you sign onto IMVU next....its rediculous..they are basically tryng to tell us all...we dont want to hear about your complaints about you losing all of your music anymore or how we stole all your money, because we had the rights to do this to you...because here...read our terms of service ..here it is in your face...read it and shut up...Thats the meaning of them doing this popo up when you go to IMVU Next now...heres what you see now when you sign on there...

https://www.imvu.com/next/policyhub/termsofservice/


4 Votes

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Bammcrime posted 3 months ago

Up 

1 Votes

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Angelfearsunset posted 3 months ago

May I suggest that we take court action against Vervelife these people  have ignored our digital rights and acted illegally. I have held an account from 2012 spent thousands as you have. In 2012 the company that owns this website entered in a legally binding contract which includes consumer and digital rights. 2025 They say excludes us from compensation this notion is totally wrong and also illegal. Also I suggest you contact your banks and take their advice on taking this further.

5 Votes

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PamelaAnderson posted 3 months ago

I am now getting these responses back from IMVU...They are hiding now..They wrote back this several times....

Greetings PamelaAnderson, 

We appreciate you contacting us about the music problems, and we truly apologize for any trouble this may have caused you. We recognize that this situation is not ideal for you either. Nonetheless, we are unable to disclose information regarding this issue for security reasons. If IMVU releases any additional updates concerning music, we will relay them through official channels such as messages, forums, and our help center. 

Once again, we apologize for any inconvenience, and if you have any other inquiries, please do not hesitate to reach out to us again. 

Sincerely,

IMVU Customer Support

So right now I highly doubt they even read a thing from anyone of us on here..they just dont give a damn. Heres what I found out what they mean by they cant respond due to "security reasons"...

This message means that IMVU's third-party music provider (VerveLife) discontinued its music and licensing services, and IMVU cannot share specific legal, financial, or technical details behind the shutdown due to privacy and security policies.

What This Means For You

Music Discontinued: The music streaming and catalog features tied to that partner in IMVU Classic rooms are shut down.

No Direct Answers: Support staff are restricted from giving individual users reasons or background info on vendor contracts.

Future Updates: Any news about a new music system will be posted publicly by staff. 

So it now sounds, as I suspected ,that agents on here both on the Live Chat and also on the community boards and responding to our tickets are being told by the higher ups that be to not give us anymore feedback or information regarding anything to do with the music.They have been neutered and told to shut up.So its all just copy and pasted scripted nonsense they wil keep sending to all of us and they are being told to keep their mouths shut.They wont even reply to this community board because they arent allowed to say anything.They have gone into hiding. I also looked this up and got these answers why they are now not responding....

This message means that IMVU is hiding the specific legal or internal corporate reasons behind why their music features suddenly stopped working

The Meaning Behind the Message

"Security reasons" is corporate code: IMVU is using this phrase as standard corporate legal-speak. It means they are legally restricted, contractually obligated, or simply choosing not to share the exact backstage corporate drama or proprietary data regarding their music systems

  • Their music partner shut down: In reality, IMVU’s music catalog was fully run by a third-party company called VerveLife, which completely shut down its operations and severed ties. Because of this, music features in IMVU Classic rooms broke down entirely.
  • They do not have an immediate fix: By telling you to watch the IMVU Help Center or official forums for updates, they are admitting that they do not currently have a new music partner or a quick solution ready to roll out.
  • IN OTHER WORDS..THEY HAVE GONE INTO HIDING AND HAVE ABSOLUTELY NO PLAN WHATSOEVER AND NO SOLUTION IN SIGHT.
  • It also says the following...
  • Customer service agents are completely blocked from seeing or sharing any extra information regarding this matte
  • SO INCREDIBLY, IMVU HAS NOW BLOCKED THEIR OWN AGENTS FROM SEEING OR HELPING US WITH ANY MUSIC PROBLEMS...THEY HAVE NOW MADE CUSTOMER SUPPORT MUTE.JUST WHEN YOU THOUGHT THEY COULDNT GET ANY LOWER..THEY ALWAYS FIND A WAY TO.WE ARE BEING LIED TO ONCE AGAIN...

5 Votes

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PamelaAnderson posted 3 months ago

IMVU CONTINUES TO SEND MESSAGES WITH THEIR USUAL COPY AND PASTED SCRIPTED LIES AND CONTINUES TO TRY TO ACT LIKE THE POOR INNOCENT VICTIMS AFTER ROBBING ALL OF US.KEEP STICKING TO THAT SCRIPT IMVU BECAUSE THEN WE WILL SEE YOU IN COURT !!!! YOU WILL NOT GET AWAY WITH THIS....YOU ARE A BUNCH OF THIEVES.YOU STOLE ALL THE MEMBERS MONEY AND WE DONT WANT TO HEAR THE LIES AND MADE UP EXCUSES TRYING TO PAINT YOURSELVES AS SOME KIND OF POOR VICTIMS HERE..WE DO NOT WANT TO HEAR  ANYMORE ABOUT HOW YOU WERE "BLINDSIDED" WHEN VERVELIFE( ACCORDING TO YOUR LIES)  UNEXPECTEDLY SHUT DOWN THEIR SERVICES WITH SHORT NOTICE.WHO DO YOU THINK YOU ARE FOOLING HERE??????? DO YOU TAKE US ALL FOR A BUNCH OF IDIOTS????? IT WAS REPORTED OVER 2 YEARS AGO THAT VERVELIFE WAS GOING OUT OF BUSINESS...IT WAS ALL OVER THE INTERNET AND I EVEN REPORTED HERE ON THE COMMUNITY BOARD THAT THEY WERE SHUTTING DOWN MULTIPLE TIMES AND I REPORTED THIS OVER 2 YEARS AGO!!!!! SO DID THE OTHERS...WE ALL KNEW IT...YOU ARE GOING TO TRY TO ACT LIKE YOU NEVER KNEW IT WAS COMING???? YOU HAVE SOME NERVE TO LIE TO PAYING CUSTOMERS LIKE THIS...YOU ABSOLUTELY KNEW THEY WERE EVENTUALLY SHUTTING DOWN AND YOU PEOPLE PUT NO PLAN IN PLACE TO BE READY FOR IT OR WORK ON A SOLUTION FOR IT.IN FACT, YOU ALL SAT THEIR ON YOUR BUTTS AND KEPT TAKING ALL OF OUR MONEY FOR SONGS WE KEPT BUYING IN YOUR STORE EVEN THOUGH YOU ABSOLUTELY KNEW THAT WE WERE BUYING INTO A DEAD END AND WOULD BE LOSING NOT ONLY THE SONGS AND MIXES WE ALREADY OWNED, BUT ALL THESE SONGS WE KEPT BUYING WELL AFTER VERVELIFE ANNOUNCED THEY WOULD BE LEAVING....FOR OVER 2 YEARS YOU KEPT TAKING OUR MONEY ANYWAYS...YOU ROBBED US ALL AND NOW YOU KEPP ON LIEING ABOUT IT....HOW DID I AND OTHER MEMBERS KNOW VERVELIFE WAS LEAVING BUT YOU DIDNT???? THATS A JOKE THAT YOU EXPECUT US TO BELIEVE THAT..THAT WILL BE PART OF THE LAWSUIT...YOUR LIES INCLUDED...SO KEEP TELLING THEM, IT ONLY MAKES THE CASE STRONGER...I had 184 pages of music that I bought from YOU..NOT VERVELIFE, over the12 years I have been on IMVU which totals 4596 songs !!!!!! Those attachments have been included as proof.At 649 Credits per song (roughly 70 cents each), I have spent over $3300..By the way our music purchase activity log on our accounts page  does NOT even include any songs that  were gifted by our friends and others who sent them to us..That could be another 1500-2000 songs I had....So this total could be close to $5,000 spent on my music when all is said and done.YOU WILL PAY ME EVERY SINGLE PENNY YOU OWE TO ME.YOU ARE RESPONSIBLE !!!!! NOT VERVELIFE...WE PAID YOU !!!!...STOP PASSING THE BUCK AND PAY US WHAT YOU OWE US...IF IT PUTS YOU OUT OF BUSINESS SO BE IT..YOU DESERVE THAT FOR YOUR INCOMPETENCE IN NOT BEING PREPARED FOR THE MUSIC PROVIDER LEAVING...THATS ON YOU AND NOBODY ELSE....YOU DID NOTHING BUT KEEP STEALING OUR MONEY UNTIL THE LAST DAY THEY LEFT YOU AND YOU HAD PLENTY OF TIME TO DO SOMETHING ABOUT IT AND YOU DIDNT...WE WANT TOTAL REFUNDS OF EVERY SINGLE PENNY WE  ALL HAVE  SPENT ON OUR MUSIC ON THIS WEBSITE.....EVERY CENT FROM THE VERY BEGINNING OF EACH AND EVERYONE OF OUR MEMBERS FIRST DAYS AND FIRST MUSIC PURCHASES.....This is criminal what is happening here....To treat customers like this ..loyal customers to you that made this website in the first place...you should be ashamed of yourselves..you have some gall and nerve.EITHER GET OUR MUSIC, SONGS AND MIXES BACK THAT WE PAID FOR AND GET THEM UP AND RUNNING AGAIN LIKE WE HAD BEFORE THIS NIGHTMARE HAPPENED OR PAY US ALL BACK EVERY DOLLAR WE SPENT ON THAT MUSIC WE LOST...IF NOT, THEN EXPECT TO BE SUED IN A MULTI-JOINT LAWSUIT...YOU WILL NOT GET AWAY WITH THIS BLATANT THEFT NO MASTTER HOW MANY LIES AND EXCUSES YOU COME UP WITH...YOU WILL BE HELD ACCOUNTABLE IN THE END BELIEVE ME...

3 Votes

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