We want to share an update regarding music services used in IMVU Classic rooms.
IMVU currently partners with Vervelife, a third party music licensing and distribution provider that supplies the music catalog used in IMVU Classic. Vervelife manages licensing with music rights holders and handles the vendor payments and legal compliance required to make this music available on the platform.
Vervelife has made the decision to discontinue support for the music services they provide. Because this service, including its licensing, infrastructure, and continued operation, is entirely owned and managed by Vervelife, this change is outside of IMVU’s control, and we do not have the ability to maintain or extend it.
We know music plays an important role in many IMVU rooms and experiences, and we understand this news may be disappointing. Our team is actively exploring alternative music solutions that could be compatible with IMVU Classic’s legacy technology.
In the meantime: • Music purchases through the Vervelife system have already been disabled. • Radio streaming remains supported on other platforms, including IMVU Web, Desktop, and Mobile. • Existing Flash radio streaming products are not expected to be affected.
We understand many of you have invested in music for your rooms, and we’re taking steps to support impacted users during this transition. We will be accommodating refunds for recent music streaming purchases where applicable. Eligible users will be contacted directly in the coming weeks with more information.
We will continue to share updates as we learn more about the timeline for this transition and evaluate possible solutions.
Thank you for your understanding and for continuing to make IMVU a place full of creativity, expression, and great music.
12 Votes
236 Comments
Sorted by
L
LIZxxWaltersposted
7 months ago
In all honesty I am stunned I just received a response from Customer service. For many months all they said was send a ticket. This music issue has happened before, and gone on for months. I was just told will get nothing in return. Was told the following:
To clarify what is happening, Vervelife (our third-party music provider) is no longer partnered with IMVU. Because that service has been discontinued platform-wide, those specific songs are no longer available to play.
I truly wish I had better news for you, as I understand how upsetting it is to lose access to items you’ve purchased. While we cannot restore these tracks, we are always looking for new ways to bring music and entertainment to our community. We truly value you as a long-time member of IMVU and appreciate your understanding during this transition. Please let me know if there is anything else I can assist you with today.
This transition means she said how long we will have what tunes we do own and i will be reimbursed nothing.
2 Votes
P
PamelaAndersonposted
7 months ago
WE DO NOT WANT STREAMING OR ALTERNATIVES HERE !!!!..WE WANT TO USE OUR MIXES THAT WE PAID FOR ..I HAVE THOUSANDS AND THOUSANDS OF SONGS AND OVER 650 MIXES....YOU MEAN TO TELL ME THAT ALL THIS IS GOING TO NO LONGER WORK OR BE ABLE TO BE USED??????? ARE YOU FREAKING KIDDING ME HERE???? I HAVE SPENT HUNDREDS AND HUNDREDS OF DOLLARS OVER THE YEARS ON MY MUSIC ....IF THIS IS GONE..YOU BETTER PLAN ON REFUNDING ALL OF US ALL OUR MONEY....I WILL ALSO BE QUITTING THIS WEBSITE WITH NO MUSIC...THE WHOLE POINT OF THIS WEBSITE IS FOR US TO LISTEN TO OUR MUSIC MIXES...WE ALL LISTEN AT THE SAME TIME TO THE SAME SONGS AND TALK ABOUT THEM AND COMMENT ABOUT THEM..IT GIVE THE WEBSITE OUR OWN INDIVIDUALITY AND TASTES...WITHOUT THAT YOU CAN KISS YOUR MEMBERS GOODBYE...WE DO NOT WANT RADIOS OR STREAMING OR ANY OTHER NONESENSE YOU COME UP WITH...EVETRYTHING YOU DO MAKES THIS WEBSITE WORSE AND THATS WHY EVERYONE IS QUITTING AND LEAVING FOR GOOD...LONG TIME MEMBERS...WE INVESTED ALOT IN OUR MUSIC..YOU ACTUALLY THINK YOU ARE GOING TO GET AWAY WITH ONLY REFUNDING US OUR MOST RECENT SONG PURCHASES???? YOU ACTUALLY THINK THATS GOING TO FLY FOR ALL THE MEMBERS LIKE ME WHO HAVE THOUSANDS OF SONGS AND OVER 650 MIXES I HAVE BOUGHT OVER THE YEARS????WHAT ABOUT THE OTHER 10,000 SONGS I BOUGHT AND PAID FOR????? IF YOU DONT BRING THE MUSIC STORE AND OUR MIXES BACK YOU MIGHT AS WELL KISS THIS WEBSITE GOODBYE..YOU WILL BE OUT OF BUSINESS SOON....PEOPLE ARE ALREADY FED UP WITH THIS BROKEN MESS AND THIS WILL BE THE FINAL STRAW...YOU BETTER BE PREPARED TO REFUND EACH AND EVERYONE OF US FOR EVERYTHING WE BOUGHT OVER THE YEARS....
15 Votes
E
EloquentSilencezCF4Lposted
7 months ago
"We will be accommodating refunds for recent music streaming purchases where applicable. Eligible users will be contacted directly in the coming weeks with more information." Oh, no IMVU. This won't fly at all. People have over at least 500 songs and you want to refund the most recent music streaming purchases? You have people who has been with you all since DAY 1, and you all are going to treat us like this? Just awful. It is either you refund every penny back or you all better find another 3rd party with the music. But again, refund the most recent purchases is a no-go.
16 Votes
S
Shinpiposted
7 months ago
I don't want refund I want the music, and don't want to lose my mixes -_-
14 Votes
G
Guestposted
7 months ago
My Ap keeps saying oops after I purchase and I purchase age
3 Votes
G
Guestposted
7 months ago
My ap keeps saying oops after I purchase and I purchase age
2 Votes
3
3DScreenposted
7 months ago
"They’re amazing people who are constantly working to create a better IMVU experience. Even when they face challenges, I can only imagine how hard they're working to resolve them. Honestly, they’re more focused and dedicated to this than any of us."
2 Votes
J
Jennaposted
7 months ago
"Recent music streaming purchases"? What about the many years worth of music most of us have? Will it all be refunded? I for one own over 1,000 songs...will I be refunded for all or just recent? And why hasn't the radio streaming serves been made available to us Classic Users yet? And like the above said, we don't want predits since we used real money (credits) to purchase them in the first place :(
11 Votes
G
Guestposted
7 months ago
I want to change my emoal
2 Votes
G
Guestposted
7 months ago
I want to change my email
2 Votes
T
TerahNovaposted
7 months ago
I hope, unlike 'music rings', restitution does not come in Predits - we did not pay with predits
We want to share an update regarding music services used in IMVU Classic rooms.
IMVU currently partners with Vervelife, a third party music licensing and distribution provider that supplies the music catalog used in IMVU Classic. Vervelife manages licensing with music rights holders and handles the vendor payments and legal compliance required to make this music available on the platform.
Vervelife has made the decision to discontinue support for the music services they provide. Because this service, including its licensing, infrastructure, and continued operation, is entirely owned and managed by Vervelife, this change is outside of IMVU’s control, and we do not have the ability to maintain or extend it.
We know music plays an important role in many IMVU rooms and experiences, and we understand this news may be disappointing. Our team is actively exploring alternative music solutions that could be compatible with IMVU Classic’s legacy technology.
In the meantime:
• Music purchases through the Vervelife system have already been disabled.
• Radio streaming remains supported on other platforms, including IMVU Web, Desktop, and Mobile.
• Existing Flash radio streaming products are not expected to be affected.
We understand many of you have invested in music for your rooms, and we’re taking steps to support impacted users during this transition. We will be accommodating refunds for recent music streaming purchases where applicable. Eligible users will be contacted directly in the coming weeks with more information.
We will continue to share updates as we learn more about the timeline for this transition and evaluate possible solutions.
Thank you for your understanding and for continuing to make IMVU a place full of creativity, expression, and great music.
12 Votes
236 Comments
LIZxxWalters posted 7 months ago
In all honesty I am stunned I just received a response from Customer service. For many months all they said was send a ticket. This music issue has happened before, and gone on for months. I was just told will get nothing in return. Was told the following:
To clarify what is happening, Vervelife (our third-party music provider) is no longer partnered with IMVU. Because that service has been discontinued platform-wide, those specific songs are no longer available to play.
I truly wish I had better news for you, as I understand how upsetting it is to lose access to items you’ve purchased. While we cannot restore these tracks, we are always looking for new ways to bring music and entertainment to our community.
We truly value you as a long-time member of IMVU and appreciate your understanding during this transition. Please let me know if there is anything else I can assist you with today.
This transition means she said how long we will have what tunes we do own and i will be reimbursed nothing.
2 Votes
PamelaAnderson posted 7 months ago
WE DO NOT WANT STREAMING OR ALTERNATIVES HERE !!!!..WE WANT TO USE OUR MIXES THAT WE PAID FOR ..I HAVE THOUSANDS AND THOUSANDS OF SONGS AND OVER 650 MIXES....YOU MEAN TO TELL ME THAT ALL THIS IS GOING TO NO LONGER WORK OR BE ABLE TO BE USED??????? ARE YOU FREAKING KIDDING ME HERE???? I HAVE SPENT HUNDREDS AND HUNDREDS OF DOLLARS OVER THE YEARS ON MY MUSIC ....IF THIS IS GONE..YOU BETTER PLAN ON REFUNDING ALL OF US ALL OUR MONEY....I WILL ALSO BE QUITTING THIS WEBSITE WITH NO MUSIC...THE WHOLE POINT OF THIS WEBSITE IS FOR US TO LISTEN TO OUR MUSIC MIXES...WE ALL LISTEN AT THE SAME TIME TO THE SAME SONGS AND TALK ABOUT THEM AND COMMENT ABOUT THEM..IT GIVE THE WEBSITE OUR OWN INDIVIDUALITY AND TASTES...WITHOUT THAT YOU CAN KISS YOUR MEMBERS GOODBYE...WE DO NOT WANT RADIOS OR STREAMING OR ANY OTHER NONESENSE YOU COME UP WITH...EVETRYTHING YOU DO MAKES THIS WEBSITE WORSE AND THATS WHY EVERYONE IS QUITTING AND LEAVING FOR GOOD...LONG TIME MEMBERS...WE INVESTED ALOT IN OUR MUSIC..YOU ACTUALLY THINK YOU ARE GOING TO GET AWAY WITH ONLY REFUNDING US OUR MOST RECENT SONG PURCHASES???? YOU ACTUALLY THINK THATS GOING TO FLY FOR ALL THE MEMBERS LIKE ME WHO HAVE THOUSANDS OF SONGS AND OVER 650 MIXES I HAVE BOUGHT OVER THE YEARS????WHAT ABOUT THE OTHER 10,000 SONGS I BOUGHT AND PAID FOR????? IF YOU DONT BRING THE MUSIC STORE AND OUR MIXES BACK YOU MIGHT AS WELL KISS THIS WEBSITE GOODBYE..YOU WILL BE OUT OF BUSINESS SOON....PEOPLE ARE ALREADY FED UP WITH THIS BROKEN MESS AND THIS WILL BE THE FINAL STRAW...YOU BETTER BE PREPARED TO REFUND EACH AND EVERYONE OF US FOR EVERYTHING WE BOUGHT OVER THE YEARS....
15 Votes
EloquentSilencezCF4L posted 7 months ago
"We will be accommodating refunds for recent music streaming purchases where applicable. Eligible users will be contacted directly in the coming weeks with more information." Oh, no IMVU. This won't fly at all. People have over at least 500 songs and you want to refund the most recent music streaming purchases? You have people who has been with you all since DAY 1, and you all are going to treat us like this? Just awful. It is either you refund every penny back or you all better find another 3rd party with the music. But again, refund the most recent purchases is a no-go.
16 Votes
Shinpi posted 7 months ago
I don't want refund I want the music, and don't want to lose my mixes -_-
14 Votes
Guest posted 7 months ago
My Ap keeps saying oops after I purchase and I purchase age
3 Votes
Guest posted 7 months ago
My ap keeps saying oops after I purchase and I purchase age
2 Votes
3DScreen posted 7 months ago
"They’re amazing people who are constantly working to create a better IMVU experience. Even when they face challenges, I can only imagine how hard they're working to resolve them. Honestly, they’re more focused and dedicated to this than any of us."
2 Votes
Jenna posted 7 months ago
"Recent music streaming purchases"? What about the many years worth of music most of us have? Will it all be refunded? I for one own over 1,000 songs...will I be refunded for all or just recent? And why hasn't the radio streaming serves been made available to us Classic Users yet? And like the above said, we don't want predits since we used real money (credits) to purchase them in the first place :(
11 Votes
Guest posted 7 months ago
I want to change my emoal
2 Votes
Guest posted 7 months ago
I want to change my email
2 Votes
TerahNova posted 7 months ago
I hope, unlike 'music rings', restitution does not come in Predits - we did not pay with predits
8 Votes
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