Customer Support Update: Get Help Without an Alt Account!
Posted
over 1 year ago
by Saturi
Pinned Topic
S
SaturiAdmin
We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!
22 Votes
238 Comments
Sorted by
G
Guestposted
6 months ago
Why does it shows this message when I paid and I have proof i paid
Why does it send this message if I paid for it and I got proof I paid? It never did this
0 Votes
G
Guestposted
6 months ago
I need a help with ap and verification. I have enough of credits for buying ap, but it's also requiring an age verification, and it's becoming a problem, because I'm russian and my passport are not supported. How can I buy ap without real money or verification?
0 Votes
M
Mya715200posted
6 months ago
How come you guys won’t let me post any of 2D pictures now ?? None of them are bad or contain anything that’s not allowed in the picture.
My old account was hacked and I'm trying to get it back the account name is khamanirobinson
0 Votes
G
Guestposted
6 months ago
It need to send me a code
0 Votes
G
Guestposted
6 months ago
Hello IMVU Support,
My IMVU account was created using Facebook login.
I want to unlink Facebook and switch my account to email and password login.
Please help me set a password and remove Facebook sign-in from my account.
Thank you
0 Votes
G
Guestposted
6 months ago
I need my account back please
1 Votes
G
Guestposted
6 months ago
I just donated to credits 16,24$. The coins haven't arrived on my balance, what do I mean?! This isn't the first time!!!
0 Votes
G
Guestposted
6 months ago
Eu cancelei o vip mais ainda tá no perfil
0 Votes
Guestposted
7 months ago
A minha conta tbm está restrita sem motivo tbm e comprei o age verificação do mês passado até agora não foi ativado na minha conta não foi ativado nem me reembolsaram
We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!
22 Votes
238 Comments
Guest posted 6 months ago
Why does it shows this message when I paid and I have proof i paid
Attachments (1)
IMG1162.jpeg
3.51 MB
0 Votes
7uss posted 6 months ago
I am unable to upload a profile picture on my account.
Whenever I click the “Choose File” button, the file selection does not register any files, and it shows “No file chosen.”
I have tried:
Different devices (phone and laptop)
Different browsers
Different image files (JPG, PNG)
Using the profile picture change page directly
Despite all attempts, the issue persists.
Please help me resolve this problem as soon as possible.
Attachments (1)
VID-20260123-WA0004-ezgif.com-resize.gif
64.3 KB
0 Votes
Guest posted 6 months ago
Attachments (1)
img20251118165143.jpeg
201 KB
0 Votes
Guest posted 6 months ago
Latoya drew
Attachments (1)
img20260119171307.jpeg
636 KB
0 Votes
Guest posted 6 months ago
Why does it show this
Attachments (1)
IMG1008.jpeg
5.45 MB
0 Votes
Guest posted 6 months ago
Why does it send this message if I paid for it and I got proof I paid? It never did this
0 Votes
Guest posted 6 months ago
I need a help with ap and verification. I have enough of credits for buying ap, but it's also requiring an age verification, and it's becoming a problem, because I'm russian and my passport are not supported. How can I buy ap without real money or verification?
0 Votes
Mya715200 posted 6 months ago
How come you guys won’t let me post any of 2D pictures now ?? None of them are bad or contain anything that’s not allowed in the picture.
Attachments (2)
IMG1352.png
742 KB
IMG1351.png
1.31 MB
0 Votes
Guest posted 6 months ago
My old account was hacked and I'm trying to get it back the account name is khamanirobinson
0 Votes
Guest posted 6 months ago
It need to send me a code
0 Votes
Guest posted 6 months ago
Hello IMVU Support,
My IMVU account was created using Facebook login.
I want to unlink Facebook and switch my account to email and password login.
Please help me set a password and remove Facebook sign-in from my account.
Thank you
0 Votes
Guest posted 6 months ago
I need my account back please
1 Votes
Guest posted 6 months ago
I just donated to credits 16,24$. The coins haven't arrived on my balance, what do I mean?! This isn't the first time!!!
0 Votes
Guest posted 6 months ago
Eu cancelei o vip mais ainda tá no perfil
0 Votes
Guest posted 7 months ago
A minha conta tbm está restrita sem motivo tbm e comprei o age verificação do mês passado até agora não foi ativado na minha conta não foi ativado nem me reembolsaram
0 Votes
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