I am writing to you today as a long-time and dedicated user of IMVU, with over many years of experience on your platform. I have supported IMVU both creatively and financially, consistently investing in my catalog and building a professional reputation within the community. However, I am deeply concerned and disappointed by the lack of progress and support I’ve received regarding recent issues.
Despite submitting all necessary documentation — including government-issued ID and W-2 forms — my account has remained on hold, and I continue to receive repetitive, non-specific responses from your support team. The generic emails asking for the same documents again and again only delay the resolution process, while my ability to work and earn is put on indefinite pause.
What’s even more disheartening is that I am receiving constant spam and promotional emails from IMVU while still being unable to access the full features of my account. Meanwhile, essential matters go unresolved. I have not made any purchases since 2015, and no unauthorized activity has been reflected in my account’s visible history. Still, I’m being held responsible for alleged purchases that cannot be traced or explained.
I do not wish to bring up any of my other accounts for fear of further retaliation or risk — something I should not have to worry about after so many years of loyalty and trust in your platform.
Please take this message seriously. I am requesting a clear, respectful, and human response — not another copy-paste template. I would appreciate being treated with the same professional courtesy that I have extended to IMVU over the years. This matter is not only affecting my financial stability but also my ability to continue supporting and contributing to your platform.
I respectfully ask for:
A direct review of my account by a senior support representative or manager.
A clear explanation regarding the alleged purchase(s) and the specific reason for the account hold.
Confirmation that my documents have been received and verified.
Assurance that my other accounts will not be targeted or affected unjustly.
I hope to resolve this professionally and move forward without further delays. Please contact me directly with real answers, and kindly escalate this message to a supervisor if necessary.
I am writing to you today as a long-time and dedicated user of IMVU, with over many years of experience on your platform. I have supported IMVU both creatively and financially, consistently investing in my catalog and building a professional reputation within the community. However, I am deeply concerned and disappointed by the lack of progress and support I’ve received regarding recent issues.
Despite submitting all necessary documentation — including government-issued ID and W-2 forms — my account has remained on hold, and I continue to receive repetitive, non-specific responses from your support team. The generic emails asking for the same documents again and again only delay the resolution process, while my ability to work and earn is put on indefinite pause.
What’s even more disheartening is that I am receiving constant spam and promotional emails from IMVU while still being unable to access the full features of my account. Meanwhile, essential matters go unresolved. I have not made any purchases since 2015, and no unauthorized activity has been reflected in my account’s visible history. Still, I’m being held responsible for alleged purchases that cannot be traced or explained.
I do not wish to bring up any of my other accounts for fear of further retaliation or risk — something I should not have to worry about after so many years of loyalty and trust in your platform.
Please take this message seriously. I am requesting a clear, respectful, and human response — not another copy-paste template. I would appreciate being treated with the same professional courtesy that I have extended to IMVU over the years. This matter is not only affecting my financial stability but also my ability to continue supporting and contributing to your platform.
I respectfully ask for:
A direct review of my account by a senior support representative or manager.
A clear explanation regarding the alleged purchase(s) and the specific reason for the account hold.
Confirmation that my documents have been received and verified.
Assurance that my other accounts will not be targeted or affected unjustly.
I hope to resolve this professionally and move forward without further delays. Please contact me directly with real answers, and kindly escalate this message to a supervisor if necessary.
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