Ive Spent My Hard Earned Money And Dumped Time Into This Game, I Took A Break For A While And I Just Came To Jump Back On And My Account Has Been Placed On Hold??? I Have Sent In Support Tickets Desperately Seeking Help And Havent Gotten A Peep. IS There Anyway Possible To Speak To A Real Person And Get Some Answers Atleast. Everything Is Automated Now And I Cant Get Any Help. Anybody With Information Besides Paying For VIP Again On A New Account Just To Get Answers On My Main Account Fixed :(
0 Votes
3 Comments
Sorted by
Lucasposted
8 days ago
Hello! I completely understand your concern, but rest assured that you can contact me if it takes more than 5 days to receive a reply. Thank you!
2 Votes
G
Guestposted
8 days ago
Now when it says 5 or more days does that mean a year? Ive read other peoples post on here and seen alot complaining about the support system here. I understand that the team is small but i want to make sure im not waiting till next year for my account issues to be resolved.
0 Votes
J
JustSongposted
8 days ago
Unfortunately, The Help Tickets are your only option. You may want to check your email associated with that account to see if there are messages from IMVU regarding your account. It does take 5 or more days to receive any response from IMVU for Help Tickets. There is no Customer Service phone number any longer and you will not talk to a real person. You can just send in a Help Ticket and wait...or Live Chat. If you have that option.
Also, DO NOT send multiple tickets. All that does is push your problem further back in the que and will take longer to get a response.
Ive Spent My Hard Earned Money And Dumped Time Into This Game, I Took A Break For A While And I Just Came To Jump Back On And My Account Has Been Placed On Hold??? I Have Sent In Support Tickets Desperately Seeking Help And Havent Gotten A Peep. IS There Anyway Possible To Speak To A Real Person And Get Some Answers Atleast. Everything Is Automated Now And I Cant Get Any Help. Anybody With Information Besides Paying For VIP Again On A New Account Just To Get Answers On My Main Account Fixed :(
0 Votes
3 Comments
Lucas posted 8 days ago
Hello! I completely understand your concern, but rest assured that you can contact me if it takes more than 5 days to receive a reply. Thank you!
2 Votes
Guest posted 8 days ago
Now when it says 5 or more days does that mean a year? Ive read other peoples post on here and seen alot complaining about the support system here. I understand that the team is small but i want to make sure im not waiting till next year for my account issues to be resolved.
0 Votes
JustSong posted 8 days ago
Unfortunately, The Help Tickets are your only option. You may want to check your email associated with that account to see if there are messages from IMVU regarding your account. It does take 5 or more days to receive any response from IMVU for Help Tickets. There is no Customer Service phone number any longer and you will not talk to a real person. You can just send in a Help Ticket and wait...or Live Chat. If you have that option.
Also, DO NOT send multiple tickets. All that does is push your problem further back in the que and will take longer to get a response.
1 Votes
Login to post a comment