Someone change my email And my password on this account
Marcela96752809 I’m try to get it back
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2 Comments
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Eskeetposted
about 3 hours ago
Hello, sorry to hear about your account. You will have to create a help ticket. You should include as much information as possible in your ticket. The username, the original email, DoB on the account, city/state/country where the account was created, and any billing information connected to it.
IMVU also advises choosing the account/password issue category when contacting support for a compromised account: http://im.vu/help828
Do not create multiple duplicate tickets, because it can make it harder to track the case. It does take a long time to get a response, usually more than 5 days.
How on earth does everyone keep getting hacked? I mean, seriously. There are flags and warnings everywhere not to click links in rooms, make sure your messages are official staff messages, do not use outside sources for anything IMVU related...and people do it anyway. SMH
Someone change my email And my password on this account
Marcela96752809 I’m try to get it back
0 Votes
2 Comments
Eskeet posted about 3 hours ago
Hello, sorry to hear about your account. You will have to create a help ticket. You should include as much information as possible in your ticket. The username, the original email, DoB on the account, city/state/country where the account was created, and any billing information connected to it.
IMVU also advises choosing the account/password issue category when contacting support for a compromised account: http://im.vu/help828
Do not create multiple duplicate tickets, because it can make it harder to track the case. It does take a long time to get a response, usually more than 5 days.
How to File and Respond to a Support Ticket on Mobile - http://im.vu/help769
How to File and Respond to a Support Ticket - http://im.vu/help396
0 Votes
JustSong posted about 7 hours ago
How on earth does everyone keep getting hacked? I mean, seriously. There are flags and warnings everywhere not to click links in rooms, make sure your messages are official staff messages, do not use outside sources for anything IMVU related...and people do it anyway. SMH
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