how do I go about getting my account back after being hacked
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Eskeetposted
1 day ago
Hello, sorry to hear about your account. You will have to create a help ticket. You should include as much information as possible in your ticket. The username, the original email, DoB on the account, city/state/country where the account was created, and any billing information connected to it.
IMVU also advises choosing the account/password issue category when contacting support for a compromised account. http://im.vu/help828
Do not create multiple duplicate tickets, because it can make it harder to track the case. It does take a long time to get a response, usually more than 5 days.
You have to file a help ticket. Make sure you include all of your information to verify it is your account. Name, DOB, Address where account was made from and also any information regarding what happened when your account was taken. It takes 5 to 7 business days to get a response. Sometimes longer. And since this is a holiday weekend, it may take longer.
And NEVER click on links posted in a room. Even if it's someone you know. That person might be hacked as well. If you're receiving links in your messages from someone other than official IMVU, do not click those either.
how do I go about getting my account back after being hacked
0 Votes
2 Comments
Eskeet posted 1 day ago
Hello, sorry to hear about your account. You will have to create a help ticket. You should include as much information as possible in your ticket. The username, the original email, DoB on the account, city/state/country where the account was created, and any billing information connected to it.
IMVU also advises choosing the account/password issue category when contacting support for a compromised account. http://im.vu/help828
Do not create multiple duplicate tickets, because it can make it harder to track the case. It does take a long time to get a response, usually more than 5 days.
How to File and Respond to a Support Ticket on Mobile - http://im.vu/help769
How to File and Respond to a Support Ticket - http://im.vu/help396
1 Votes
JustSong posted 1 day ago
You have to file a help ticket. Make sure you include all of your information to verify it is your account. Name, DOB, Address where account was made from and also any information regarding what happened when your account was taken. It takes 5 to 7 business days to get a response. Sometimes longer. And since this is a holiday weekend, it may take longer.
And NEVER click on links posted in a room. Even if it's someone you know. That person might be hacked as well. If you're receiving links in your messages from someone other than official IMVU, do not click those either.
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