I am trying to purchase a Name Change Token, but I am unable to add a payment method to my account.
When I enter my credit card information and click "Continue to Checkout", nothing happens. The page does not proceed and no error message is displayed.
I have also tried to purchase the Name Change Token during the current promotion, but the payment remains stuck and no charge appears on my bank account.
Could you please help me resolve this issue?
Thank you.
0 Votes
3 Comments
Sorted by
Ashleyellenposted
30 days ago
Reminder live chat open Tuesday - Saturday at 9am pst-6pm pst.
And ticket take 1-5 days response.
0 Votes
C
CalebVposted
30 days ago
Thank you for your help! I tried contacting support, but they are currently offline. I have already submitted a ticket and I'm waiting for a response.
Hello,
I am trying to purchase a Name Change Token, but I am unable to add a payment method to my account.
When I enter my credit card information and click "Continue to Checkout", nothing happens. The page does not proceed and no error message is displayed.
I have also tried to purchase the Name Change Token during the current promotion, but the payment remains stuck and no charge appears on my bank account.
Could you please help me resolve this issue?
Thank you.
0 Votes
3 Comments
Ashleyellen posted 30 days ago
Reminder live chat open Tuesday - Saturday at 9am pst-6pm pst.
And ticket take 1-5 days response.
0 Votes
CalebV posted 30 days ago
Thank you for your help! I tried contacting support, but they are currently offline. I have already submitted a ticket and I'm waiting for a response.
0 Votes
Ashleyellen posted about 1 month ago
Hello, @IJ0hn
Contact imvu
https://support.imvu.com/support/tickets/new
how to contact imvu and reply http://im.vu/help1097
how to created ticket on mobile http://im.vu/help769
1 Votes
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