Am I overreacting, or is this support process unreasonable?

I’m genuinely looking for outside perspective here.

I opened a support ticket nearly a month ago regarding a purchase issue that affected my earnings. I submitted screenshots on day one that clearly showed:

• The product name

• The purchaser’s avatar name

• The transaction details

The only thing not explicitly listed was the Product ID — but the product name was visible and searchable, so the ID could have been easily looked up internally.

Instead of reviewing the screenshots and routing the case to the correct team, I’ve been stuck in a loop of copy-paste responses asking me to provide information that was already included or easily available. The case wasn’t escalated early, and now it’s dragged on for weeks.

At this point, my earnings are still tied up, which effectively feels like my wages are being withheld due to process inefficiency rather than an actual unresolved issue. I’ve now had to request escalation to a manager just to get basic forward movement.

So honestly — am I overreacting here?
Or is it reasonable to expect support to fully review submitted evidence before asking for redundant information and delaying resolution for almost a month?

I’d really appreciate hearing from others who’ve dealt with similar situations.

0 Votes