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Dear IMVU Support Team,

I am writing to you regarding an ongoing issue with my account that has been very frustrating and stressful for me.

The problem is that whenever I try to log in to my account using the Classic Desktop on my laptop, my account gets disabled by the system. I honestly do not understand what is wrong with my device. Each time I try to get clarification, I am informed that my device is linked to fraud activity and that my IP address or location keeps changing.

I have previously tried to contact your team through live chat to understand why my IP address changes, what exactly is causing this issue, and how I can fix it to prevent this from happening again in the future. Unfortunately, I did not receive proper assistance, and the conversation was ended without resolving the issue. I was only told that since the account was disabled, no further help could be provided.

This situation has been extremely exhausting for me. I have invested a lot of time, effort, and money into my account, and I truly do not want to lose it so easily over an issue that I do not fully understand and have no clear solution for.

I am genuinely asking for your help to investigate this matter properly, explain what is causing the IP or location issue, and guide me on how to fix it so this does not happen again. I believe there must be a solution, and I am more than willing to cooperate fully.

I truly trust that you will help me, and I sincerely hope for your support, as this issue has been ongoing and very tiring for me.

Thank you for your time and understanding. I look forward to your response.

Kind regards,

Uxel

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