Hello I bought AV+AP bundle and the only thing that shows up is the AV. I can't submit a ticket because it doesn't allow me to choose the specific topic that I am looking for to get some help and I also bought a Gold VIP to talk to customer support online, but now I can't find it.
I had to log out and login again because for some reason I'm on PC and I don't know if it works differently from your side rather you're using PC as well or mobile but it wasn't showing the "Chat with us!" but I got it now. I wish someone would've just told me to do that the first time instead of me struggling even with asking for some help.
1 Votes
Ashleyellenposted
26 days ago
You have to be sure to log in first . And they are open right now from 9am-6pm pst
0 Votes
k
Kara698218posted
26 days ago
Live chat/support isn't working
0 Votes
k
Kara698218posted
26 days ago
I can't do live support because my "Chat with us!" isn't showing up on my screen. It was at first, but when I was trying to do live chat I was told that only VIP members can have that access, I purchased Gold VIP, but now "Chat with us!" is not showing up as you can see...
Hello I bought AV+AP bundle and the only thing that shows up is the AV. I can't submit a ticket because it doesn't allow me to choose the specific topic that I am looking for to get some help and I also bought a Gold VIP to talk to customer support online, but now I can't find it.
Attachments (2)
Screenshot 2026-01-03 123829.png
97.9 KB
Screenshot 2026-01-06 130312.png
234 KB
0 Votes
5 Comments
Kara698218 posted 26 days ago
I had to log out and login again because for some reason I'm on PC and I don't know if it works differently from your side rather you're using PC as well or mobile but it wasn't showing the "Chat with us!" but I got it now. I wish someone would've just told me to do that the first time instead of me struggling even with asking for some help.
1 Votes
Ashleyellen posted 26 days ago
You have to be sure to log in first . And they are open right now from 9am-6pm pst
0 Votes
Kara698218 posted 26 days ago
Live chat/support isn't working
0 Votes
Kara698218 posted 26 days ago
I can't do live support because my "Chat with us!" isn't showing up on my screen. It was at first, but when I was trying to do live chat I was told that only VIP members can have that access, I purchased Gold VIP, but now "Chat with us!" is not showing up as you can see...
Attachments (1)
Screenshot 2026-01-08 125627.png
1.83 MB
0 Votes
Ashleyellen posted 27 days ago
Hello, @Kara698218 You can pick “ general support “. Then “ other “ And then explain to them .
Or for live chat it’s open Tuesday to Saturday around 9am - 6pm pst. Be sure to log in to be able to see the live chat .
0 Votes
Login to post a comment