Last week, my main account was disabled, and I was given this reason:
“The reason for this action is due to activity on the account that strongly resembled the use of automated tools or "bots." Bots are programs or scripts that interact with the platform without human involvement. ”
I’ve never once used bots or tools and have never had any intention to. In fact, I frequently report the hordes of bots and scam artists. I’ve contacted support, who have been slow to reply and utterly unhelpful, giving me the same canned responses even when I tell them I want this appealed because it’s completely unacceptable for them to punish me for something I’ve never done.
So, does anyone know what steps I can take to get this corrected? I’ve tried replying to the tickets saying I want the case escalated, but they won’t reply to this.
0 Votes
24 Comments
Sorted by
Ashleyellenposted
about 1 month ago
Ask them you need supervisor to review your ticket .
0 Votes
G
Guestposted
about 1 month ago
No they’ve claimed it’s permanently disabled but I don’t believe it. Do you know how I can ask for a supervisor?
0 Votes
Ashleyellenposted
about 1 month ago
did it said when you able to get your account back ? Also you can try ask for supervisor to review it for you
0 Votes
G
Guestposted
about 1 month ago
That’s what I’ve been doing. They just copy and paste the same reply, I think at this point I need to find out how to contact the higher tiers of support.
0 Votes
Ashleyellenposted
about 1 month ago
You keep telling them that you are not using bot or tools . If there anything you can prove it .
0 Votes
G
Guestposted
about 1 month ago
I have and it’s not working so what exactly am I supposed to do now?
0 Votes
Ashleyellenposted
about 1 month ago
Best way is to communicate with imvu support.
0 Votes
G
Guestposted
about 1 month ago
They never ask any questions it’s always the same generic replies refusing to help me.
0 Votes
Ashleyellenposted
about 1 month ago
Hello , try your best to answer all questions without skipping their questions.
Last week, my main account was disabled, and I was given this reason:
“The reason for this action is due to activity on the account that strongly resembled the use of automated tools or "bots." Bots are programs or scripts that interact with the platform without human involvement. ”
I’ve never once used bots or tools and have never had any intention to. In fact, I frequently report the hordes of bots and scam artists. I’ve contacted support, who have been slow to reply and utterly unhelpful, giving me the same canned responses even when I tell them I want this appealed because it’s completely unacceptable for them to punish me for something I’ve never done.
So, does anyone know what steps I can take to get this corrected? I’ve tried replying to the tickets saying I want the case escalated, but they won’t reply to this.
0 Votes
24 Comments
Ashleyellen posted about 1 month ago
Ask them you need supervisor to review your ticket .
0 Votes
Guest posted about 1 month ago
No they’ve claimed it’s permanently disabled but I don’t believe it. Do you know how I can ask for a supervisor?
0 Votes
Ashleyellen posted about 1 month ago
did it said when you able to get your account back ? Also you can try ask for supervisor to review it for you
0 Votes
Guest posted about 1 month ago
That’s what I’ve been doing. They just copy and paste the same reply, I think at this point I need to find out how to contact the higher tiers of support.
0 Votes
Ashleyellen posted about 1 month ago
You keep telling them that you are not using bot or tools . If there anything you can prove it .
0 Votes
Guest posted about 1 month ago
I have and it’s not working so what exactly am I supposed to do now?
0 Votes
Ashleyellen posted about 1 month ago
Best way is to communicate with imvu support.
0 Votes
Guest posted about 1 month ago
They never ask any questions it’s always the same generic replies refusing to help me.
0 Votes
Ashleyellen posted about 1 month ago
Hello , try your best to answer all questions without skipping their questions.
0 Votes
Login to post a comment