I bought the AV + AP bundle, got my AV verified, but wasn't given AP or any credits to buy it. Now it's saying I have to buy AP again. I thought I was supposed to out right get it?
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7 Comments
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Petrazenkaposted
2 months ago
Guest_Unknowncoco17
Using ID to verify age needs to be done the correct way.
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G
Guestposted
2 months ago
I verified my age and it failed although I used my id
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Petrazenkaposted
2 months ago
On the right side your account webpage you should see a panel that looks like this:
Click on: view order history, it's a link that will open a page showing purchase history. One of the entries will have a date and a time stamp matching when you made the purchase. Click on that entry and it will open a detailed description of what was purchased, the amount paid and the payment method.
Now check your browser history to see if you still have access to the the digital recite page of the purchase to see what you were charged for. It might also be a good idea to archive that recite or at least save a copy of it.
Maybe you can also access your bank or credit card transactions that show the purchase details. Remember to save a copy of that as well.
You will need those files if it becomes necessary to file a help ticket to get refunds for products that were paid for but not received.
0 Votes
L
LocallyBurntposted
2 months ago
that also didnt do anything
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Petrazenkaposted
2 months ago
Then try clearing the IMVU cache.
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L
LocallyBurntposted
2 months ago
That didnt do anything
0 Votes
Petrazenkaposted
2 months ago
Try logging out and restarting PC before logging back on.
I bought the AV + AP bundle, got my AV verified, but wasn't given AP or any credits to buy it. Now it's saying I have to buy AP again. I thought I was supposed to out right get it?
0 Votes
7 Comments
Petrazenka posted 2 months ago
Guest_Unknowncoco17
Using ID to verify age needs to be done the correct way.
0 Votes
Guest posted 2 months ago
I verified my age and it failed although I used my id
0 Votes
Petrazenka posted 2 months ago
On the right side your account webpage you should see a panel that looks like this:
Click on: view order history, it's a link that will open a page showing purchase history. One of the entries will have a date and a time stamp matching when you made the purchase. Click on that entry and it will open a detailed description of what was purchased, the amount paid and the payment method.
Now check your browser history to see if you still have access to the the digital recite page of the purchase to see what you were charged for. It might also be a good idea to archive that recite or at least save a copy of it.
Maybe you can also access your bank or credit card transactions that show the purchase details. Remember to save a copy of that as well.
You will need those files if it becomes necessary to file a help ticket to get refunds for products that were paid for but not received.
0 Votes
LocallyBurnt posted 2 months ago
that also didnt do anything
0 Votes
Petrazenka posted 2 months ago
Then try clearing the IMVU cache.
0 Votes
LocallyBurnt posted 2 months ago
That didnt do anything
0 Votes
Petrazenka posted 2 months ago
Try logging out and restarting PC before logging back on.
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