I’m buying items from the shop and imvu is taking them and saying I got them off a dark web
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Da3n3ryzposted
3 months ago
Hi @Kingkevo23 Based on IMVU's policies and procedures, items bought legally from the shop can still be removed from your account, though it is not due to a "dark web" issue. IMVU would only remove items that violate their Terms of Service, which includes issues with intellectual property. The reference to the "dark web" may have been a misunderstanding or a reason given for another violation.
Here are the most common reasons why an item is removed and what you can do about it:
Why your item may have been removed
Copyright or trademark infringement. A product created by an independent IMVU developer might have used content illegally copied from another creator or brand. The original content owner can then file a Digital Millennium Copyright Act (DMCA) takedown notice, forcing IMVU to remove the item.
Violation of Terms of Service. If the item was inappropriate or violated any of IMVU's other rules, the company is within its rights to remove it.
The item was broken or bugged. The developer or IMVU may have removed the item from the catalog because it was broken or malfunctioning.
Inappropriate re-rating. Sometimes, an item's rating is changed (e.g., from General Audience to Access Pass). If a customer who doesn't have an Access Pass purchased the item, they will be refunded for that item, and it will be removed from their inventory.
What you can do
Check your transaction history. Log in to your account on the IMVU website and review your purchase history. Make sure you have a record of the purchase for the item in question.
Contact the item's developer. If you can identify the item and its creator, you may be able to contact the developer directly. They can provide insight into whether the item was flagged, removed, or changed.
File a help ticket with IMVU support. This is the most direct way to get an official answer. You should include the exact name and Product ID (PID) number of the item(s), a description of what happened, and any relevant details.
Check your web inventory. Use the web version of your inventory to search for the product. It's possible the item was just renamed or recategorized and is still there.
I’m buying items from the shop and imvu is taking them and saying I got them off a dark web
0 Votes
2 Comments
Da3n3ryz posted 3 months ago
Hi @ Kingkevo23 Based on IMVU's policies and procedures, items bought legally from the shop can still be removed from your account, though it is not due to a "dark web" issue. IMVU would only remove items that violate their Terms of Service, which includes issues with intellectual property. The reference to the "dark web" may have been a misunderstanding or a reason given for another violation.
Here are the most common reasons why an item is removed and what you can do about it:
Why your item may have been removed
Copyright or trademark infringement. A product created by an independent IMVU developer might have used content illegally copied from another creator or brand. The original content owner can then file a Digital Millennium Copyright Act (DMCA) takedown notice, forcing IMVU to remove the item.
Violation of Terms of Service. If the item was inappropriate or violated any of IMVU's other rules, the company is within its rights to remove it.
The item was broken or bugged. The developer or IMVU may have removed the item from the catalog because it was broken or malfunctioning.
Inappropriate re-rating. Sometimes, an item's rating is changed (e.g., from General Audience to Access Pass). If a customer who doesn't have an Access Pass purchased the item, they will be refunded for that item, and it will be removed from their inventory.
What you can do
Check your transaction history. Log in to your account on the IMVU website and review your purchase history. Make sure you have a record of the purchase for the item in question.
Contact the item's developer. If you can identify the item and its creator, you may be able to contact the developer directly. They can provide insight into whether the item was flagged, removed, or changed.
File a help ticket with IMVU support. This is the most direct way to get an official answer. You should include the exact name and Product ID (PID) number of the item(s), a description of what happened, and any relevant details.
Check your web inventory. Use the web version of your inventory to search for the product. It's possible the item was just renamed or recategorized and is still there.
How to contact Customer Support:
https://support.imvu.com/support/tickets/new
Thanks
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Petrazenka posted 3 months ago
What was the precise wording of the message?
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