Music service down

If you're not giving us access to our music, at least give us the ability to make finalized playlists with the music we already have. It's been days and still no update. 

IMVU has lost their  Music Provider...

This is a report I found on the internet....

As of June 25, 2024, the IMVU Music Store's partner, VerveLife, is no longer active, meaning existing releases will be removed, and no new releases will go live. IMVU's music store partner, VerveLife, ceased operations on June 25, 2024.

• Impact on Music Store: This means that no new music will be added to the IMVU Music Store, and existing music from VerveLife will be removed.
• Future of Music in IMVU: It's unclear at this point whether IMVU plans to partner with a new music provider or if there will be any other changes to the music functionality in the platform.
• VerveLife is a company that provides digital content distribution for various platforms, including IMVU, Delivery Agent, Rockbot, Live Nation Signatures, and Billboard Music Store. As of June 25, 2024, VerveLife is no longer an active store partner with IMVU. This means that any music or content previously distributed through VerveLife to IMVU will be removed from the platform, and no new releases will be made available through VerveLife. VerveLife is a leading force in robust, tech-driven solutions that help brands and digital retailers harness the power of music. They have cut off ties with IMVU................ 

I did some research again and found more of this information on the web..and its not good...IMVU, PLEASE GIVE US SOME ANSWERS ABOUT ALL OF THIS...

More info found online...

VerveLife is no longer an active store partner for IMVU, meaning existing releases will be removed and no new releases will go live. VerveLife is a company that provides digital content distribution for various platforms, including IMVU, Delivery Agent, Rockbot, Live Nation Signatures, and Billboard Music Store. As of June 25, 2024, VerveLife is no longer an active store partner with IMVU. This means that any music or content previously distributed through VerveLife to IMVU will be removed from the platform, and no new releases will be made available through VerveLife. VerveLife is a leading force in robust, tech-driven solutions that help brands and digital retailers harness the power of music. They have cut off ties with IMVU................

blues just get it... its gone just gone kiss your stuff goodbye. music store your songs its all gone.

https://support.tunecore.com/hc/en-us/articles/115006500907-VerveLife

no more music...its over people :(

BRO WE ARE IN APRIL NOW. WHERE IS THE MUSIC AHHHH

It is quite annoying knowing you enjoy playing music in various imvu rooms only to realize all the music you have has been wiped. I only have 3 lists of songs to use from now sadly. This is beyong ridiculous. I had around 300 tracks and I am regretting not having them segmented and saved in lists. Then again, we never got a warning to know that VerfeLife is no longer a partner. Do better please. A little heads up beforehand would have been enough through a community member as with regular messages when a sale is approaching or big imvu event. Little things like this make regular users much less likely to even game on imvu and seek alternative platforms or consider paying for services on this site. Why play in our faces like this? 

@PamelaAnderson , We have purchased these songs, so we should still be able to use our existing mixes and make new playlists with songs that we purchased already. And even though VerveLife  is not hosting anymore, IMVU should at least have prepared for a replacement or still honor the usage of our existing purchased songs.

@Ashleyellen . IMVU support team is  NOT helpful.. I have  still outstanding help tickets that have never been resolved since last year. The staff  just keeps closing the tickets or ignoring them. Which is a common complaint  amongst  imvu users.( and yes I have  reopened  tickets  many times and  at no better results still being ignored or closed)

The music issues are a complete joke on this website and its been going on for years now.They have never fixed any of them.Why should we have to leave our rooms to try to hear our music again which means we have to stop our mixes and then leave,come back and start our mixes all over again from the very beginning because they always mute and go silent???Who and what members signed up and wanted to pay for that??And this has been going on for years now.I have submitted hundreds of tickets and cases on the music issues and all are still pending so what they tell you about filing tickets and cases and that will help is nonsense..It does absolutely NOTHING.You will just get the usual copied and pasted canned responses back telling you to have patience and wait endlessly while they do nothing.I also have had music disappear from my song lists which I bought.I have over 600 mixes and never get to hear them until the end of the mix because they mute well before the end..I never end up hearing the songs towards the end.Even after you file cases and tickets...IMVU will sneak and try to close those cases without even telling or alerting you even though they never fixed them.They want you to go away so they wont be bothered and wont have to do anything.The other excuse you will get is that they have no answers about the music because they have no contact with the music department even though the music is part of IMVU and we pay them for it.They will tell you they dont have any answers but that your issue has been "ESCALATED" to the proper department and that the music is seperate from them and they cant get any answers for us..They tell you they have no contact with their own music department and technicians, acting like they are an entirely different business platform than them, yet we pay for it.Thats yet another excuse for them never fixing it.Its a joke..We just keep being told to wait and wait and wait endlessly for years and they never fix anything.Its a shame that we all care more about this website than they do.How about this?Since we always have to keep waiting endlessly all the time to get what we pay for fixed correctly with no solution in sight..why dont we put the shoe on the other foot IMVU and make you wait for our payments and our membership money until you fix this right and stop ignoring it? Give us what we paid for for once or dont get our payments until you do something about it.....Then we can tell you to have patience and understanding while you wait years to get paid just like we are all told to do.....Why dont you wait endlessly too for a change and we will pay you when you finally fix it? Of course you would never tolerate that so why should we have to???? 

I HAVE OVER  5000 TRACKS IN THE MUSIC PLAYER THATS ATLEAST 3,245,000 CREDS THAT IMVU IS BASICLY  STEALING FROM ME. GET THE MUSIC SHOP FIXED!

I HAVE OVER 5000 SONG IN THE MUSIC PLAYER.. WHICH I CANT ACCESS THAT IS ATLEAST 3,245,000 CREDS  THAT IMVU IS NOT ALLOWING ME TO HAVE USE OF IN THE FORM OF MY MUSIC. 3,245,000 CREDS!!!!

to add to my comment, music lists are accessible in client but we cannot alter them or add to them on the webpage

Ok so imvu is aware, are they rectifying the issue please and can we have an update on the timeline for this to be restored, because  this is affecting everyone on classic, i like many have been using the music lists since it launched so its a well invested and used service by many of us, 

Hi @Blueskyeye1 @Avengelyne,  Imvu is aware of the music issue through the help cases

This articles explain all you need to know about Music and Mixes! http://im.vu/help770  

If the issues still persist, please don't hesitate to contact customer service 

How to contact Customer Service:

How to File and Respond to a Ticket: http://im.vu/help396

How to File a Ticket on Mobile: http://im.vu/help769

Thanks