Account Hold

Posted 4 days ago by Panoukla

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Panoukla

I just logged into my account 2 days ago, after maybe a year or so of not logging on. I was told my account was put on hold for that reason I guess. I submitted a ticket as I was told to and still haven't received a reply or anything at all. Any tips on how long it takes or anything for that matter that may help me out with this issue?

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10 Comments

Meeows posted 3 days ago

Please wait 1-5 days response .

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Panoukla posted 3 days ago

@Ashleyellen it's been 3 days now.

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Meeows posted 3 days ago

Hello, @Panoukla how long ago you did not get a response?

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Braydson posted 3 days ago

You can look under the BBB for there is many that are filing as well

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Braydson posted 3 days ago

Regarding the current situation, I have complied with all requests from your team, providing necessary documentation such as my ID and W-2 form. Despite this, my efforts have been met with generic responses and prolonged delays in addressing the matter. This lack of clarity and resolution has only exacerbated my sense of frustration and helplessness.

As a dedicated user who has invested years into your platform, I respectfully request the following:

An immediate and thorough review of my account status: Please investigate the validity of the allegations against my account and confirm the absence of any unauthorized or disputed transactions made by me.

A clear explanation of the reasons behind these actions: Transparency in this matter is crucial to understanding and addressing the situation effectively.

Prompt resolution and reinstatement of my account: The financial and emotional impact of this issue is significant, and I urge you to expedite the process.

This experience has left me feeling discriminated against and falsely accused. I value the years I have spent on your platform and hope for fair treatment in return. If this matter cannot be resolved promptly, I may have to consider exploring further steps, including seeking legal advice, to protect my rights and livelihood.

Thank you for your attention to this matter. I look forward to your timely response and resolution.

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Braydson posted 3 days ago

But you know the money in which you have paid into they already got paid and holding onto our and we are loosen money for them putting this on hold for no given reason. Why are they removing the message the sent to me? That is strange? Are they hiding. I have been waiting almost 3 weeks now and I only get a copy and paste answer that has nothing to do with what they told me I did which I have proof of all they are trying to say I have dont.

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Braydson posted 3 days ago

This is the same for me , ticket after ticket and all I get is around and a around copy and pasted letter.

I have already provided all of the requested information multiple times, including:

✔ My full name and verification documents
✔ The original email address used on the account
✔ PayPal details, including name and verification
✔ Credit card details (last 4 digits), billing address, and cardholder information

Despite complying fully with your verification process, my account remains on hold, and you continue to request the same details without providing any valid reason for the delay.

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Guest posted 4 days ago

they put my account on hold

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Guest posted 4 days ago

They put my account on hold trying

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Liisá posted 4 days ago

I got my first response today after 13 days, after 1 response it can take 1-5 new days for anything else to happen so yeah it will take time

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