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The Credits Balance Log is a very useful tool to help you check your Credit transactions. Want to make sure you received your Credits? Checking out how much the items you recently bought cost you? Making sure nobody got into your account and spent your credits? The Credits Balance Log is here to help.
Here's how to access it:
STEP 1. Click on the Account link at the upper-right corner of any IMVU page.
STEP 2. On the right, under Order History, click on View Credits Balance Log.
STEP 3. Set the dates you would like to search by typing out the Begin and End dates. The date format is YYYY-MM-DD. Once you are done, click Update. Note that you can only search up to one month at a time.
When credits are spent, the value in the Amount column will be marked with a negative sign. The Reason column will also register where the credits went. For example, an item gifted to another account will show up as "purchasing for user 123456789". The number is the recipient's Customer ID. On the other hand, credits coming into your account will show a positive (normal) number. The Reason column will reflect the reason you received these credits.
In case you see any discrepancies in your balance, contact us right away so we can help you!
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