Hello, I urgently need a Moderator or Staff member to look into my case. I have been paying for chat rooms for a month, but they are not working.
I sent an escalation request (Case (ID 902617)), but the automated system is broken and literally replied to me with the exact first automated template again. No human is reading my tickets.
Can a Moderator please escalate my ticket directly to a supervisor? I am paying for a service I cannot use. Thank you.
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4 Comments
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Ashleyellenposted
1 day ago
@xAngelicx The good news you will be able to received soon!
0 Votes
x
xAngelicxposted
1 day ago
Thank you for the reply, but please understand the severity of the situation: I have been paying for a service that I haven't been able to use for over a MONTH now. I am being deeply victimized here as a paying customer.
The repetitive and completely useless troubleshooting suggestions from the support team keep putting my case into a loop without any real solution. This loop needs to end immediately.
Can an official IMVU Moderator or Staff member please step in, look at this thread, and manually escalate my Case (ID 902617) to a supervisor? Standard support is not resolving my problem.
0 Votes
Ashleyellenposted
1 day ago
Hello, @xAngelicx ticket take 1-5 days response.
0 Votes
x
xAngelicxposted
2 days ago
Still waiting for a human response or moderator assistance. Any help would be highly appreciated
Hello, I urgently need a Moderator or Staff member to look into my case. I have been paying for chat rooms for a month, but they are not working.
I sent an escalation request (Case (ID 902617)), but the automated system is broken and literally replied to me with the exact first automated template again. No human is reading my tickets.
Can a Moderator please escalate my ticket directly to a supervisor? I am paying for a service I cannot use. Thank you.
0 Votes
4 Comments
Ashleyellen posted 1 day ago
@xAngelicx The good news you will be able to received soon!
0 Votes
xAngelicx posted 1 day ago
Thank you for the reply, but please understand the severity of the situation: I have been paying for a service that I haven't been able to use for over a MONTH now. I am being deeply victimized here as a paying customer.
The repetitive and completely useless troubleshooting suggestions from the support team keep putting my case into a loop without any real solution. This loop needs to end immediately.
Can an official IMVU Moderator or Staff member please step in, look at this thread, and manually escalate my Case (ID 902617) to a supervisor? Standard support is not resolving my problem.
0 Votes
Ashleyellen posted 1 day ago
Hello, @xAngelicx ticket take 1-5 days response.
0 Votes
xAngelicx posted 2 days ago
Still waiting for a human response or moderator assistance. Any help would be highly appreciated
0 Votes
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