Our virtual assistant is the first point of contact when you initiate a chat. However, rest assured that all chats will be answered in the order they come in and can still be connected to a live agent. We are continuously working on improving the response time and streamlining the process to better serve you.
Thank you for your understanding and patience during this transition period. Your feedback is invaluable in helping us improve...
My Response In 2026:
#1.) How Is A Virtual Assistant BOT Supposed To Speed Up Wait Times In Live Chat?
#2.) How Is A Support BOT An Improvement On A Faulty Service?
#3.) IMVU Staff Said They Transitioned Into A New Service, & The BOT Was The First Step Into That Service, & They Are Continuing To Improve The Service?
How Is That An Improvement Of Service?
#4.) Doesn't An In-Valuable Feedback Used For Helping A Service, Actually Mean That The IMVU Staff Considers Your FeedBack Having No Value At All? As In It Sounds Like They Don't Want Your FeedBack?
#5.) Doesn't A Better Form Of Serving A Customer, Actually Require Them To Actually Serve People, To Provide A Service Of & To The People?
How Is Tossing A BOT Into The Service, A Way Of Serving The People? If Anything, That's Kinda Counter Productive, & Also A Missed Leading Of Service If You Ask Me, ~__~
------------------------------------------------
In The End,
What I'm Trying To Say Here After All 5 Of These Written, I Gotta Ask, How Many People Would Agree, & Have To Admit It Sounds Like The IMVU Staff Is Just Bulshtng Their Way Into Making Excuses Up For What They Are Actually Doing, ~__~
Another Problem Is, What Rear End Jerk Off Actually Asked These People To Go Through With This Transitioning Phase Where They Just Gang Rp Their Customers Like As If They Think We Are Idiots? ~__~
What Part Of Actual Service Provided To Better Serving People Has To Do With The Platform They Use Most To Be Shut Down, Altered, & Changed Beyond Ethical & Logical Means Of What It Even Exists For From The Start To Provide? o__O
Finally, & In The End,
It Is Now 2026, & Who Here Actually Believes The Service Has Gotten Better? --- What Person Actually Believes The Service Got Better? --- What Part Of Service Can You Provide As Your Excuse To Make This Claim?
The Worst Part Is, They Actually Thought After All Of This?
They'd Jump Right Into A We Need Money Quick Scheme, & Invent A Shop-A-Holic Event Which They Thought People Would Flood Them With More Money After A Large Sum Of People Had Already Claimed They Would Not Provide Any More Money Forwards, Including Many Who Said They Were Quitting VIP, & Also Leaving & Having Their Shops Shut Down...
PS:
If None Of This Looks Like BullSht To Anyone Here??
Clearly You Need To Take The Blinding Glasses Off, & Rose Tinted Eyewear Down, Cause To Me What Your Seeing Here?
Is Just A TEAM Of Staff Who Blantently Are Making Excuses For F Up's, & Are Lying Through Their Teeth To Hide & Cover It All Up, As They Rob Everyone Just So They Can Continue To Keep Forking Over That Bullsht Line Tactic Every Step Of The Way, ~__~
------------------------------------------------
I've Read The Article Pretty Darn Clearly About Their Phone Support Shutting Down (Giant Red Flag There), & How They Transitioned Into A New Service...
After 20010 To 2026 Of Today?
When You Factor It All Like I Just Wrote Above?
It Sounds Like You Have Criminals Running The Service Your Paying Money On, ~__~
Tell Me That I'm Wrong??
Especially, When They Take Your Accounts Hostage, Refuse To Give Them Back, & Then Just Straight Up Delete Them Out Of Nowhere, o___O
Do The Math In Your Head, Read What I Wrote, & Also What Other People Have Written, & Then Compare This To What Kind Of Behavior The Staff Provides In Any Form Of Support You Get, & Ask Yourself This??
After 2010 To 2026 Of Today, In 2026 The Here & Now, Do You As Anyone Who's Been Here For A Few Years To A Very Long Time At All, Even Remotely Feel Like The Service Is Improving At All, Or Even That What Your Reading Here, Is Not Happening To You At All??
If You Do Feel Something Is Very Wrong??
How Do You Suppose We Handle The Situation, I Quit Spending A While Ago, But What About Many Of You? How Do You Suppose Should Be Done About This?
Clearly The Staff Won't Reply, They Clearly Are Not Interested In Visiting These Forums At All, So Clearly They Are Gonna Stay Silent On This Matter...
But That Does Not Mean We Should Stay Silent, It Means We Should Think About Our Futures On IMVU, & What That Means As Of Right Now In 2026...
It's As If They Got Sold To Terroism, Because They Themselves Seem To Actually Be Emitting Poor Behavior, Too...
I Dunno, But Regardless I Refuse To Spend Anymore On This Platform After Hearing About Any Of This At All...
Especially, If The Company Is Gonna Refuse To Grant Any Of Us Our Accounts Back At All, That They Stole & Deleted, Not Just Grant Them Back, I Mean Grant Them Back In Full, ~__~
Anyone Actually Have Anything To Add For Contributing Their Side Of What They Think Is Or Might Be Going On??
Anyone Have Anything They'd Like To Share?
0 Votes
3 Comments
Sorted by
Y
YutakaSuzukiposted
4 days ago
If one wants to be taken seriously then it helps to be respectful and use correct grammar.
Try Being Respectful & Ignore IMVU Staff For 15 Years, Only To Have Things Get Worst, & Then They Take Your Accounts, Delete Them, & Give You Poor Attitude For Asking Them A Question In Support That Has Nothing To Do With Anything But A Minor Case?
My Point Is, Respect Cannot Be Given, It Has To Be Earned First, o___O
0 Votes
Petrazzenkaposted
7 days ago
If one wants to be taken seriously then it helps to be respectful and use correct grammar.
Since IMVU Inc. holds the keys to this site then it might be counter productive to "yell" at them when giving customer feedback and explaining facts.
If anyone contacted me in the same manner that the person who wrote the opening post communicates then I would block them. IMVU has the means to do MORE than just block customers.
The person who wrote the opening post might want to choose which is more important: Getting taken seriously by IMVU or getting release of frustrations through aggressive communications.
Don't misunderstand me; the person who wrote the opening post is essentially correct but seems to be too aggressive which might come across as being rude and disrespectful to to those whom manage or own this site.
A little humility and respect goes a long way; especially when talking to or about those whom have POWER.
0 Votes
A
Ataxyposted
13 days ago
To be real, as much as people (myself included) want to reminisce in the “glory” days of IMVU, the platform we knew is dead. It really is.
A 2024 Reply Made By Staff:
Our virtual assistant is the first point of contact when you initiate a chat. However, rest assured that all chats will be answered in the order they come in and can still be connected to a live agent. We are continuously working on improving the response time and streamlining the process to better serve you.
Thank you for your understanding and patience during this transition period. Your feedback is invaluable in helping us improve...
My Response In 2026:
#1.) How Is A Virtual Assistant BOT Supposed To Speed Up Wait Times In Live Chat?
#2.) How Is A Support BOT An Improvement On A Faulty Service?
#3.) IMVU Staff Said They Transitioned Into A New Service,
& The BOT Was The First Step Into That Service, & They Are
Continuing To Improve The Service?
How Is That An Improvement Of Service?
#4.) Doesn't An In-Valuable Feedback Used For Helping A Service,
Actually Mean That The IMVU Staff Considers Your FeedBack Having
No Value At All? As In It Sounds Like They Don't Want Your FeedBack?
#5.) Doesn't A Better Form Of Serving A Customer,
Actually Require Them To Actually Serve People,
To Provide A Service Of & To The People?
How Is Tossing A BOT Into The Service,
A Way Of Serving The People? If Anything,
That's Kinda Counter Productive, & Also
A Missed Leading Of Service If You Ask Me, ~__~
------------------------------------------------
In The End,
What I'm Trying To Say Here After All 5 Of These Written,
I Gotta Ask, How Many People Would Agree, & Have To Admit
It Sounds Like The IMVU Staff Is Just Bulshtng Their Way
Into Making Excuses Up For What They Are Actually Doing, ~__~
Another Problem Is, What Rear End Jerk Off Actually Asked
These People To Go Through With This Transitioning Phase
Where They Just Gang Rp Their Customers Like As If They
Think We Are Idiots? ~__~
What Part Of Actual Service Provided To Better Serving
People Has To Do With The Platform They Use Most To Be
Shut Down, Altered, & Changed Beyond Ethical & Logical
Means Of What It Even Exists For From The Start To Provide? o__O
Finally, & In The End,
It Is Now 2026, & Who Here Actually Believes The Service Has Gotten Better?
--- What Person Actually Believes The Service Got Better?
--- What Part Of Service Can You Provide As Your Excuse To Make This Claim?
The Worst Part Is, They Actually Thought After All Of This?
They'd Jump Right Into A We Need Money Quick Scheme,
& Invent A Shop-A-Holic Event Which They Thought People
Would Flood Them With More Money After A Large Sum Of
People Had Already Claimed They Would Not Provide Any More
Money Forwards, Including Many Who Said They Were Quitting VIP,
& Also Leaving & Having Their Shops Shut Down...
PS:
If None Of This Looks Like BullSht To Anyone Here??
Clearly You Need To Take The Blinding Glasses Off,
& Rose Tinted Eyewear Down, Cause To Me What Your Seeing Here?
Is Just A TEAM Of Staff Who Blantently Are
Making Excuses For F Up's, & Are Lying Through
Their Teeth To Hide & Cover It All Up,
As They Rob Everyone Just So They Can Continue
To Keep Forking Over That Bullsht Line Tactic
Every Step Of The Way, ~__~
------------------------------------------------
I've Read The Article Pretty Darn Clearly About Their Phone Support
Shutting Down (Giant Red Flag There), & How They Transitioned Into
A New Service...
After 20010 To 2026 Of Today?
When You Factor It All Like I Just Wrote Above?
It Sounds Like You Have Criminals Running
The Service Your Paying Money On, ~__~
Tell Me That I'm Wrong??
Especially, When They Take Your Accounts Hostage,
Refuse To Give Them Back, & Then Just Straight Up
Delete Them Out Of Nowhere, o___O
Do The Math In Your Head, Read What I Wrote,
& Also What Other People Have Written,
& Then Compare This To What Kind Of Behavior
The Staff Provides In Any Form Of Support You Get,
& Ask Yourself This??
After 2010 To 2026 Of Today, In 2026 The Here & Now,
Do You As Anyone Who's Been Here For A Few Years To
A Very Long Time At All, Even Remotely Feel Like The
Service Is Improving At All, Or Even That What Your
Reading Here, Is Not Happening To You At All??
If You Do Feel Something Is Very Wrong??
How Do You Suppose We Handle The Situation,
I Quit Spending A While Ago, But What About
Many Of You? How Do You Suppose Should Be
Done About This?
Clearly The Staff Won't Reply, They
Clearly Are Not Interested In Visiting
These Forums At All, So Clearly They
Are Gonna Stay Silent On This Matter...
But That Does Not Mean We Should Stay Silent,
It Means We Should Think About Our Futures On
IMVU, & What That Means As Of Right Now In 2026...
It's As If They Got Sold To Terroism,
Because They Themselves Seem To Actually
Be Emitting Poor Behavior, Too...
I Dunno, But Regardless I Refuse To Spend Anymore
On This Platform After Hearing About Any Of This
At All...
Especially, If The Company Is Gonna Refuse
To Grant Any Of Us Our Accounts Back At All,
That They Stole & Deleted, Not Just Grant Them
Back, I Mean Grant Them Back In Full, ~__~
Anyone Actually Have Anything To Add For
Contributing Their Side Of What They Think
Is Or Might Be Going On??
Anyone Have Anything They'd Like To Share?
0 Votes
3 Comments
YutakaSuzuki posted 4 days ago
If one wants to be taken seriously then it helps to be respectful and use correct grammar.
Try Being Respectful & Ignore IMVU Staff For 15 Years,
Only To Have Things Get Worst, & Then They Take Your Accounts,
Delete Them, & Give You Poor Attitude For Asking Them A
Question In Support That Has Nothing To Do With Anything But A Minor Case?
My Point Is, Respect Cannot Be Given, It Has To Be Earned First, o___O
0 Votes
Petrazzenka posted 7 days ago
If one wants to be taken seriously then it helps to be respectful and use correct grammar.
Since IMVU Inc. holds the keys to this site then it might be counter productive to "yell" at them when giving customer feedback and explaining facts.
If anyone contacted me in the same manner that the person who wrote the opening post communicates then I would block them. IMVU has the means to do MORE than just block customers.
The person who wrote the opening post might want to choose which is more important: Getting taken seriously by IMVU or getting release of frustrations through aggressive communications.
Don't misunderstand me; the person who wrote the opening post is essentially correct but seems to be too aggressive which might come across as being rude and disrespectful to to those whom manage or own this site.
A little humility and respect goes a long way; especially when talking to or about those whom have POWER.
0 Votes
Ataxy posted 13 days ago
To be real, as much as people (myself included) want to reminisce in the “glory” days of IMVU, the platform we knew is dead. It really is.
0 Votes
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