I’m sorry to hear about this issue. If you attempted to purchase credits multiple times and they were not added to your account, this is related to a billing/payment issue, which cannot be resolved through the Community.
For security and billing reasons, only the official IMVU Support team can review payment attempts, verify charges, and ensure that credits are properly delivered or refunded if necessary.
Please submit a support ticket and include the screenshot you shared, along with details such as the date of purchase, number of attempts, and the payment method used. This will help the support team investigate the issue more efficiently.
After buying credits four times it keep saying this can you please help me with this and get my credits that I bought four times please
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Ir0ni posted about 1 month ago
Hello!
I’m sorry to hear about this issue. If you attempted to purchase credits multiple times and they were not added to your account, this is related to a billing/payment issue, which cannot be resolved through the Community.
For security and billing reasons, only the official IMVU Support team can review payment attempts, verify charges, and ensure that credits are properly delivered or refunded if necessary.
Please submit a support ticket and include the screenshot you shared, along with details such as the date of purchase, number of attempts, and the payment method used. This will help the support team investigate the issue more efficiently.
You can contact IMVU Support here:
https://support.imvu.com/support/tickets/new
They will be able to review your account and
assist you further.
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