A week ago, I sent a ticket to request an inactive username.
Only yesterday did I receive an answer from support, telling me that the username in question is now available for use... So I promptly bought a "Marriage Package" so I could claim it.
Now, the problem is that, whenever I try to change my username to it on the corresponding page, I get an error message: "This avatar name is taken. Please try another. (Code an5012)".
Basically, I paid an awful lot of money for a change that doesn't even work. I've sent messages to support since then, but I haven't received any response. I feel completely ripped off since I purchased this feature for that specific username and it's completely useless.
What should I do now? And, please, do NOT suggest changing my username to something else.
Hello,
A week ago, I sent a ticket to request an inactive username.
Only yesterday did I receive an answer from support, telling me that the username in question is now available for use... So I promptly bought a "Marriage Package" so I could claim it.
Now, the problem is that, whenever I try to change my username to it on the corresponding page, I get an error message: "This avatar name is taken. Please try another. (Code an5012)".
Basically, I paid an awful lot of money for a change that doesn't even work. I've sent messages to support since then, but I haven't received any response. I feel completely ripped off since I purchased this feature for that specific username and it's completely useless.
What should I do now? And, please, do NOT suggest changing my username to something else.
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1 Comments
Ashleyellen posted 22 days ago
Hello @Vantanoir
What name are you trying to change it to ?
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