I'm encountering an error message that reads, "There was a network problem getting the avatar info," every time I launch the classic client on both my PC and laptop. As a result, I can't access dress-up, rooms, messages, or any other features. I've tried troubleshooting extensively: clearing the cache, switching routers, disabling the firewall, and reinstalling the client multiple times, even downloading the classic client on my laptop but nothing has resolved the issue. To test further, I created a completely new account with fresh credentials, only to receive the exact same error. This suggests the problem isn't related to my account or hardware. I've submitted a support ticket but I thought i'd create a topic too as I wait for a response. Any guidance or assistance you could provide would be greatly appreciated.
My PC and drivers are up to date. I've also deleted any hidden IMVU files I could find and downloaded an older version of IMVU Classic (update 551.0) from their website, but the issue persists. I cannot find updates 549 or 550, could you provide links if available? I'm certain it's not my PC, as I encounter the same issue on my laptop.
Thanks!
0 Votes
Petrazenkaposted
4 months ago
My IMVU Classic is working as intended but last week I did encounter those exact same symptoms.
I also did the same troubleshooting procedures but went a few steps further. It was first after I also downloaded and installed the latest windows 10 update and restarted my PC and router that everything was working as intended.
I advise you update your PC and after installing the latest updates and drivers shut the power off and waiting a few minuts before restarting it. Maybe also reset and restart the router.
If this still doesn't help then try to completely uninstall IMVU, even the "hidden" files. Then upload and install one of the previous versions of IMVU Classic like version 549 or 550.
A good tip is never install the latest version of IMVU on the day a update comes out. Wait until after others have posted feedback and you have read it. I usually wait at least 2 to 3 weeks because often those updates have glitches.
There is one other thing that can be done but it is a last resort and should only be used if there is major problems with your PC that affects more than just IMVU. A recovery reset of the PC. This basically resets the computer to it's original settings when it was purchased. Always back up important files on an external hard drive before taking such drastic actions because the hard disk of the computer gets wiped clean.
0 Votes
J
JennyJan26posted
4 months ago
Oh and I forgot to add that both IMVU Next and IMVU Desktop are working without any issues. The problem appears to be with the classic client.
I'm encountering an error message that reads, "There was a network problem getting the avatar info," every time I launch the classic client on both my PC and laptop. As a result, I can't access dress-up, rooms, messages, or any other features. I've tried troubleshooting extensively: clearing the cache, switching routers, disabling the firewall, and reinstalling the client multiple times, even downloading the classic client on my laptop but nothing has resolved the issue. To test further, I created a completely new account with fresh credentials, only to receive the exact same error. This suggests the problem isn't related to my account or hardware. I've submitted a support ticket but I thought i'd create a topic too as I wait for a response. Any guidance or assistance you could provide would be greatly appreciated.
Thank you.
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JennyJan26 posted 4 months ago
My PC and drivers are up to date. I've also deleted any hidden IMVU files I could find and downloaded an older version of IMVU Classic (update 551.0) from their website, but the issue persists. I cannot find updates 549 or 550, could you provide links if available? I'm certain it's not my PC, as I encounter the same issue on my laptop.
Thanks!
0 Votes
Petrazenka posted 4 months ago
My IMVU Classic is working as intended but last week I did encounter those exact same symptoms.
I also did the same troubleshooting procedures but went a few steps further. It was first after I also downloaded and installed the latest windows 10 update and restarted my PC and router that everything was working as intended.
I advise you update your PC and after installing the latest updates and drivers shut the power off and waiting a few minuts before restarting it. Maybe also reset and restart the router.
If this still doesn't help then try to completely uninstall IMVU, even the "hidden" files. Then upload and install one of the previous versions of IMVU Classic like version 549 or 550.
A good tip is never install the latest version of IMVU on the day a update comes out. Wait until after others have posted feedback and you have read it. I usually wait at least 2 to 3 weeks because often those updates have glitches.
There is one other thing that can be done but it is a last resort and should only be used if there is major problems with your PC that affects more than just IMVU. A recovery reset of the PC. This basically resets the computer to it's original settings when it was purchased. Always back up important files on an external hard drive before taking such drastic actions because the hard disk of the computer gets wiped clean.
0 Votes
JennyJan26 posted 4 months ago
Oh and I forgot to add that both IMVU Next and IMVU Desktop are working without any issues. The problem appears to be with the classic client.
Thank you.
0 Votes
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