Blocked account and no answer

Posted 5 months ago by Guest

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Guest

IMVU blocked my account for no reason since September 2024

Few months they’re not even answering my mails

First they said I need to send my ID and a handwritten letter which I SENT but until then no answer and I am still blocked

My account was blocked right after I wanted to buy something (the AP)

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6 Comments

Guest posted 5 months ago

I re created multiples tickets since but still like I said still blocked.

Like I said multiple times I sent all the documents and hand written things they asked. So unblock me. I am on this account since 2018. And I put much money in it. Or you simply refund me 1967€

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Ashleyellen posted 5 months ago

your ID expired as it being said . They they asked again . And they stop . Need to resubmit .

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Guest posted 5 months ago

They respond in September, it’s been several months they don’t answer anymore.

Like I said I sent them ALL the documents and hand written texts they asked but still my account is blocked.

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Ashleyellen posted 5 months ago

Staff said this ticket number #510039 has been response . But as you did reply to them with your ID . Your ID is expired . Need new ID and resubmit same number ticket to resolve it .

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Guest posted 5 months ago

Hello here is my ticket number 605584

Thank you

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Ashleyellen posted 5 months ago

hello, tell me your ticket number? To pass it to staff

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