The music mixes in the classic version of IMVU are not playing

Posted 11 months ago by ORDERDeDRAGON

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ORDERDeDRAGON

The music in the classic version of IMVU is not playing. While the mixes are loading, no sound is coming through. I have cleared the cache and reinstalled the program, and my sound devices are all up to date and functioning properly. This issue of the music not playing affects all classic users. It seems that ever since mobile phones became capable of receiving radio signals, classic users have been experiencing this problem with the mixes.

11 Votes

29 Comments

RiaWinx posted 9 months ago

Sadly, there's a little green "SOLVED" box at the top of this thread. C'mon, IMVU.. this issue is so NOT SOLVED.

4 Votes

MickaRomano posted 9 months ago

Mixes still not working, all this new stuff being added is causing classic users to loose what we have paid for, and many of us been on imvu for years and never has this much trouble with mixes, please get it fixed, we would love that

5 Votes

EmpusaQueenElenaS posted 9 months ago

been om imvu 13 years over 10.0000 songs all gone really imvu need to give us credits for losing all our music and what we spend on it

4 Votes

Da3n3ryz posted 11 months ago

Hi @ Sandy922x IMVU is aware of the music issue through the help cases; please contact customer support

How to contact Customer Service:

How to File and Respond to a Ticket: http://im.vu/help396

How to File a Ticket on Mobile: http://im.vu/help769

Thanks

1 Votes

Sandy922x posted 11 months ago

we can'tt get into music shop to get our purchased music we can't use our music 2 make mixes when Will they fix it message when u try to go to music shop

Music service is currently unavailable, please try again later.

6 Votes

JanXuan posted 11 months ago

The mixes work again

3 Votes

JanXuan posted 11 months ago

IMVU staff is aware of the problem: "As for the music mixes, our engineers are aware and are working with the 3rd parties to investigate the matter."

4 Votes

EmpusaQueenElenaS posted 11 months ago

same last night and today not playing and cant buy music for months cant seen to buy music too

4 Votes

SylviahHeartGreen posted 11 months ago

Same trouble, all is in full operation, except the sound. I did all, cleaned cache, reinstalling, etc. And its the same. Imvu, do something!

4 Votes

KellyJo posted 11 months ago

I can cue up a mix but it won't play. IMVU, please look into this ASAP, so that we may all get back to enjoying our store bought music. Thank you.

1 Votes

ORDERDeDRAGON posted 11 months ago

Thank you for your input. I have completed all possible troubleshooting on my end. I have been using IMVU Classic for 11 years, and I am well-versed in buying and setting up mixes; this is not the issue. The problem appears to be technical and should be investigated by a specialist. I would like to emphasize that I am not the only person on IMVU experiencing this issue.

8 Votes

BayBianco posted 11 months ago

I am having the same issue as my husband above. No sound with mixes. Together we have 26 years experience at Imvu. and over 1000 tracks of music. You telling him how to make a mix is not helpful. How about fixing the issue of no sound? Now that would be helpful.

3 Votes

Da3n3ryz posted 11 months ago

Hi @ORDERDeDRAGON ORDERDeDRAGON , this articles explain all you need to know about Music and Mixes! http://im.vu/help770

If the issues still persist, please don't hesitate to contact customer service

How to contact Customer Service:

How to File and Respond to a Ticket: http://im.vu/help396

How to File a Ticket on Mobile: http://im.vu/help769

Thanks

3 Votes

Fs890853 posted 11 months ago

my mixes have no sound was good until today

5 Votes