Billing issues

Posted 13 days ago by ClarenceBurton

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ClarenceBurton

I paid for coins and for the ap+ trigger and it said transaction couldn’t be processed but still took money from my card. I didn’t receive anything it just took my money.

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Ashleyellen

Ashleyellen posted 13 days ago

Hello @Guest it may take 24 hours to receive. But do you have age verification? 


IMVU pends orders as a security measure

https://www.imvu.com/next/settings/order/


This article explains pending orders

http://im.vu/help394


Contact imvu https://support.imvu.com/support/tickets/new


how to contact imvu and reply http://im.vu/help1097


how to created ticket on mobile http://im.vu/help769

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Guest posted 13 days ago

I paid for the ap but i never receive it 

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G

Guest posted 13 days ago

I paid for the ap but i never receive it 

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Guest posted 13 days ago

I paid fot the Ap they took the money from my account but i never receive it. It’s more than 24 hours.

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Ashleyellen

Ashleyellen posted 13 days ago

Hello, @ClarenceBurton it can take up to 24 hours to receive. If it have not ,Contact imvu https://support.imvu.com/support/tickets/new

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