It does not give a place where resolved cases are available to read inside the mobile app and I can’t log in via laptop as that was what the issue was about in the first place
surely the cases should be easy to access via mobile app ?
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C
Communityposted
7 months ago
Admin
Posted by “Nifi” on July 28, 2024.
[Archived]
Hi @JJupiterdancer, It can take 1 to 5 full days for non VIP and 1 to 3 full days for VIP for customer service to respond. This article explains cases: http://im.vu/help703
Posted by “JJupiterdancer” on July 26, 2024.
[Archived]It does not give a place where resolved cases are available to read inside the mobile app and I can’t log in via laptop as that was what the issue was about in the first place
surely the cases should be easy to access via mobile app ?
0 Votes
1 Comments
Community posted 7 months ago Admin
Posted by “Nifi” on July 28, 2024.
[Archived]Hi @JJupiterdancer, It can take 1 to 5 full days for non VIP and 1 to 3 full days for VIP for customer service to respond. This article explains cases: http://im.vu/help703
Also, if you have any further questions or would like to comment more in regards to Help Case Ticket response times, please post here: https://help.imvu.com/s/question/0D54p00002H6pCKCAZ
Thanks
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