my account has been on hold for a long time and i haven’t been able to submit a case through that account. the help page never works and always says error and when i try to submit a case it keeps taking me to the help page which again isn’t working. so i made a new account and i was able to submit a case through there however there’s a selection in the fill out area on if i’m submitting this case on behalf of another account and then it doesn’t let me and says i need to contact imvu from that account but again THE HELP PAGE DOESNT WORK. i can’t call the customer service number as it’s for VIP ONLY which i can’t buy because my account it on hold. so no matter what i do, i can’t submit a case to get my account of hold.
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Communityposted
7 months ago
Admin
Posted by “Nifi” on January 24, 2024.
[Archived]
Hi @sweetisms, this article explains Account Holds and what to do: http://im.vu/help647
Posted by “sweetisms” on January 22, 2024.
[Archived]my account has been on hold for a long time and i haven’t been able to submit a case through that account. the help page never works and always says error and when i try to submit a case it keeps taking me to the help page which again isn’t working. so i made a new account and i was able to submit a case through there however there’s a selection in the fill out area on if i’m submitting this case on behalf of another account and then it doesn’t let me and says i need to contact imvu from that account but again THE HELP PAGE DOESNT WORK. i can’t call the customer service number as it’s for VIP ONLY which i can’t buy because my account it on hold. so no matter what i do, i can’t submit a case to get my account of hold.
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1 Comments
Community posted 7 months ago Admin
Posted by “Nifi” on January 24, 2024.
[Archived]Hi @sweetisms, this article explains Account Holds and what to do: http://im.vu/help647
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
Also, if you have any more questions or would like to comment further in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002JgIA0CAN
Thanks
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