I recently submitted two cases, one concerning facilitating credit transfers to my wife. Unexpectedly, both of her accounts were disabled. This situation is quite frustrating, and I'm concerned about the treatment of your customers. I kindly request your prompt reply and assistance in resolving the issues with her accounts.
Thank you,
[Phimbar]
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Communityposted
7 months ago
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Posted by “Nifi” on January 21, 2024.
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Hi @Phimbar, it can take 1 to 5 full days for non VIP and 1 to 3 full days for VIP for customer service to respond. This article explains cases: http://im.vu/help703
Posted by “Phimbar” on January 20, 2024.
[Archived]Dear [Customer Support],
I recently submitted two cases, one concerning facilitating credit transfers to my wife. Unexpectedly, both of her accounts were disabled. This situation is quite frustrating, and I'm concerned about the treatment of your customers. I kindly request your prompt reply and assistance in resolving the issues with her accounts.
Thank you,
[Phimbar]
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2 Comments
Community posted 7 months ago Admin
Posted by “Nifi” on January 21, 2024.
[Archived]Hi @Phimbar, it can take 1 to 5 full days for non VIP and 1 to 3 full days for VIP for customer service to respond. This article explains cases: http://im.vu/help703
Also, if you have any further questions or would like to comment more in regards to Help Case Ticket response times, please post here: https://help.imvu.com/s/question/0D54p00002H6pCKCAZ
Thanks
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Community posted 7 months ago Admin
Posted by “JAM” on January 20, 2024.
[Archived]Moved to Mobile
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