My account has been on hold for over a year now. It was because someone stole my wallet so i had to cancel purchases for the week that my credit and debit cards were used because I didn’t have access to them. Why would my account STILL be on hold after a year? Shouldn’t you have been able to figure out what was going on and find a way to fix it by now? I don’t see why I have to be punished and not have access to my account when I did nothing wrong. I’m the one who was already the victim of identity theft and someone stealing from me. I have spent so much of my time taking surveys and watching ads to get coins to be able to purchase items. That is a lot of my life I can’t get back and it really sucks that I feel like I did it all for NOTHING because for some reason I’m the one being punished for absolutely nothing!
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Communityposted
7 months ago
Admin
Posted by “Nifi” on January 17, 2024.
[Archived]
Hi @G0rewh0re6, this article explains Account Holds and what to do: http://im.vu/help647
Posted by “G0rewh0re6” on January 13, 2024.
[Archived]My account has been on hold for over a year now. It was because someone stole my wallet so i had to cancel purchases for the week that my credit and debit cards were used because I didn’t have access to them. Why would my account STILL be on hold after a year? Shouldn’t you have been able to figure out what was going on and find a way to fix it by now? I don’t see why I have to be punished and not have access to my account when I did nothing wrong. I’m the one who was already the victim of identity theft and someone stealing from me. I have spent so much of my time taking surveys and watching ads to get coins to be able to purchase items. That is a lot of my life I can’t get back and it really sucks that I feel like I did it all for NOTHING because for some reason I’m the one being punished for absolutely nothing!
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Community posted 7 months ago Admin
Posted by “Nifi” on January 17, 2024.
[Archived]Hi @G0rewh0re6, this article explains Account Holds and what to do: http://im.vu/help647
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
Also, if you have any more questions or would like to comment further in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002JgIA0CAN
Thanks
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