I find my anti virus reaks havoc with studio installation. Temporarily turning it off lets me install it. Then I can turn it back on and it's just fine.
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Communityposted
7 months ago
Admin
Posted by “LestatDeLioncourt” on October 08, 2021.
[Archived]
Hi @qQueenB Make sure you have uninstalled all previous versions if the Studio. Also, make sure you have downloaded a good copy of the software. Some antivirus programs find the Studio as a False Positive and prevent correct installation and downloading. Finally you may need to setup an Allow (up/down) connections in your firewall for the Studio in C:\Users\UserName\AppData\Local\IMVU-Studio folder. Lastly, you can try to relax or temporarily disable your antivirus program.
If you still have issue you can contact customer service:
Posted by “null” on October 08, 2021.
[Archived]0 Votes
2 Comments
Community posted 7 months ago Admin
Posted by “ShopTina” on October 08, 2021.
[Archived]I find my anti virus reaks havoc with studio installation. Temporarily turning it off lets me install it. Then I can turn it back on and it's just fine.
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Community posted 7 months ago Admin
Posted by “LestatDeLioncourt” on October 08, 2021.
[Archived]Hi @qQueenB Make sure you have uninstalled all previous versions if the Studio. Also, make sure you have downloaded a good copy of the software. Some antivirus programs find the Studio as a False Positive and prevent correct installation and downloading. Finally you may need to setup an Allow (up/down) connections in your firewall for the Studio in C:\Users\UserName\AppData\Local\IMVU-Studio folder. Lastly, you can try to relax or temporarily disable your antivirus program.
If you still have issue you can contact customer service:
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
Thanks
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